Review Time
I am pleased to say that following on from my interaction with Book ice, they have in fact fully refunded the amounts debited from my account. The individual , Alex , that I spoke to was extremley helpful and charming. I know that my previous review has harsh, and certainly reflected my feelings , however , their response to my situation was quick and professional, All I can say is be sure you read all the T& C's before you accept. I still believe it was a little misleading, however it has been resolved to my satisfaction , so thank you Book Ici
They gave me my money back after I emailed them that I did not sign up fir that service on purpose. And they responded by email within an hour.Daym great job.Its still kind of entrapment I think, but since they refunded my money. Great service
Hidden high fees!If you want to make an reservation, you have to register. And in the next few day after the reservation, they fee you 70 eurosfor subscription. Everything is in french and you don't get any warning that you are going to pay advance money. Just want to pay the taxi and that is all. Without fill my pereonal data and paying with card. Fraud in my opinion.
On holiday in France recently I rang some restaurants who use this concierge service. I received a call (in French) to say they were looking into securing a table for me. I had to leave my credit card details to reserve my booking. Completely unbeknown to me bookici.com applied a 0.01p charge to my account which triggers a subscription service with a monthly fee of over £40.00. I knew nothing about this. The texts and calls were in French to confirm my table or to say it was full. At at no point was any subscription or any sum of 49 euros mentioned. When I got back to the UK I saw two charges had been taken. I immediately contacted them and explained I hadn’t signed up for their subscription but they said all their t&cs were on their website, they had sent me an email (they hadn’t) and because I didn’t cancel it they could take my money. I explained I couldn’t cancel something I knew nothing about. They couldn’t care less. Avoid any service who uses this concierge as you are paying for it. I have reported that scam to the Times Travel Doctor and You and Yours on the BBC to warn other travellers so they won’t be caught out like me.Further to this review I read the reply from Book.ici.com and did contact them as requested. I finally got to speak to Marc yesterday who listened to my complaint and has resolved it to my satisfaction. This positive response to my complaint has improved my view of their customer service and I have amended my rating as a result.
I inadvertently subscribed to this service while booking a taxi during a holiday in France. I only realised my mistake when I saw the charge this morning. Within minutes of unsubscribing and raising the matter with Book-ici, Hugo called me, listened to my story and readily agreed to refund my subscription payment.Really good customer service and thanks so much, Hugo, for you graciousness
Claim your business profile now and gain access to all features and respond to customer reviews.
Votre assistant personnel Book ici vous accompagne pour toutes vos réservations : taxi, restaurant, hôtel, voyage, ...
Abonnement annulable à tout moment et garanti satisfait ou remboursé.
Contactez-nous tous les jours de 7h à 22h au 01 89 71 34 36 ou par email à contact@book-ici.com.
travelpedia.uk
shamrockcottages.co.uk
statestaxi.com
aircanada.ca
tunisair.com
travelcrew.co.uk
headout.com
skyveratravels.co.uk
skyluxtravel.com
joinedatthetriptours.com