Review Time
I needed to change the date of my reservation for a yoga retreat and contacted the support, because no one could take care of my cat. They were very caring and efficient and accepted to change the scheduled date though it was all my fault. The answer was quick, human and very understanding. My English is poor as I am French so I received the answer both in French and English. It's really impressive !
Really disappointed with this greedy…Really disappointed with this greedy…Really disappointed with this greedy company. I had to cancel my retreat due to a late back injury and whilst they supposedly charge up to 15% of the retreat cost on their commission, the initial deposit is about 30%. In this instance they have refused to return any funds to me at all, even though the retreat organiser, who may have incurred some loss at my absence, was happy to fully refund me :(. Try to go direct to the retreat organiser in future!The sum involved is 367.96 GBPReservation Code: VJMOHKX2They make no explanation of why they need these funds- everyone else refunded, the flight, the hotel and diving I was going to do, but not this greedy company. And offering a reuse after a medical issue within a certain time frame is no help at all. I had an ankle fracture 2 years ago the day before a trip and it took a year to mend properly so I could not use the deposit and now I may be advised not to do yoga again as my back issue was caused by yoga before the trip. Why are you keeping my money?
I had booked a trip through them but unfortunately the place I had booked ended up selling out at the same time I paid my deposit. When the place informed me, I reached out to Tripaneer customer service to refund my deposit which they did quickly (with me providing the proof of course) and were so understanding and helpful! They even gave me extra credit on top of my full refund to put towards a future trip which I will definitely be using soon! Great, friendly folks!
Overall our experience has been excellent. 5 stars for the atmosphere of welcome, the cleanliness of the rooms, the sense of community which includes group dinners sharing local food, and of course the yoga classes by Itta and Anna which were truly wonderful, and adaptable for all levels. Just three personal suggestions for improvement would be:1. to brighten the place up because first impression is that the venue is tired; a repaint of the gorgeous driveway mural, some bright or vibrant yoga pictures & colourful upholstery to lift the ambience.2. An extra offering such as one meditation class and one massage in the package would raise the sense of value for money. 3. the yoga mats are also tired, hard and heavy. Overall a wonderful experience and would recommend ☺️
horrible customer service. i have asked for help multiple times and i receive bot generated replies signed by different "customer service representatives". never again! the only recourse i have is through the CC company! DO NOT USE BOOKYOGARETREAT.COMthe booking above is for my partner Marc Sabio which i paid thats why i am putting in a complain. Help me resolve this issue with Ekant Yoga please.Booking details:Organizer: Ekant YogaReservation code: EG7DM3ATRetreat title: 7 Day Yoga Retreat in Koh Samui, Thailand with Breathwork, Meditation, and Wellness WorkshopsDates: December 05–11, 2025Location advertised: The Spa Resort, Koh SamuiDeposit paid: EUR 360 via BookYogaRetreats on October 24, 2025I was in direct communication with a representative named Soniya from Ekant Yoga regarding logistics. Shortly before the retreat start date, I was unexpectedly informed that I was confirmed for a 50-hour Yoga Teacher Training course, which I never booked. After I raised concern, Soniya acknowledged this as a mistake and reconfirmed the Koh Samui retreat.However, I was then informed that:The Koh Samui retreat allegedly had insufficient participantsEkant Yoga intended to combine my retreat with a different 50-hour YTT in Koh Phangan, at a different venueRemaining payment of EUR 840 was requested via bank wire to a different business name: Diksha Yoga, which was described as a “sister school” used for tax purposesDespite my reservations, I completed the wire transfer as instructed. When Ekant Yoga later insisted on changing the retreat location and format, I declined and requested a cancellation and full refund. Soniya explicitly agreed in writing to a full refund.It has now been over three weeks, and:I have not received my refundEkant Yoga is now claiming they never received my wire transferI have bank confirmation from Bank of America proving the transfer was completedEkant Yoga continues to request additional information while providing no evidence of refund processingAdditionally:I contacted Wonderland Center in Koh Phangan, where the alleged 50-hour YTT was supposed to take placeWonderland confirmed in writing that they do not know or work with Ekant YogaThis raises serious concerns about the legitimacy of Ekant Yoga’s claims and advertised retreatsI am deeply concerned that:Ekant Yoga may be operating under multiple business namesRetreats may be advertised without confirmed venuesParticipants are being pressured to wire funds directly to third-party accountsRefund commitments are not being honoredGiven that this organizer is listed on your platform, I expect BookYogaRetreats to investigate Ekant Yoga and Diksha Yoga immediately, review their vetting status, and assist in resolving my refund. I am also preparing to report this matter to Yoga Alliance and relevant consumer protection authorities.I have a complete record of emails, WhatsApp messages, wire transfer receipts, and venue confirmations, and I am prepared to provide all documentation upon request.Please confirm receipt of this complaint and advise on next steps
The support of the staff at bookyogaretreats is perfect. Excellent!They answered my emails immediately. They were extremely helpful. They checked on me...I felt so looked after!!If you are looking to book a retreat or your yoga teacher training course, I fully recommend you use BOOKYOGARETREATS. You will be looked after.
I had a great retreat found by bookyogaretreat! Very professional yoga classes, easy communication by chat (I liked the fact you don't need to make an account, only use your email) and the information was complete.
Although unfortunately the yoga retreat did not go ahead my experience was first class.I was given options and £50 to spend on another experience.Although I opted for a refund this was done quickly and without hassle.I was kept fully informed regarding the process.
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