Review Time
Bord Gáis Energy has disconnected my home without following the legal minimum of 4 contact attempts to notify the customer required by the CRU.
Only after the abrupt disconnection, I had to search to find only two recent hidden “digital letters” within a portal online, these prompted no email or text notification to tell me they existed for me to view- these were seemingly initiated just recently as soon at the winter moratorium started in an attempt to disconnect a customer without warning during the coldest months of the year.
There was zero email notification or SMS alerts to notify me they existed. I received no physical letters to my address, no emails, and no phone calls at all.
They have all my information to reach me and warn me but totally failed to do so in every way.
To disconnect a customer based on approximately two recent silent portal uploads is a predatory violation of the Code of Practice. This procedural failure has caused the total loss of my food supplies and created a health and hygiene risk at my property and effected my ability to work from home for the week. I have offered to pay reconnection fees and a payment plan for arrears, but as of now I am left in the dark because of their automation failure. Account: 92938*****
My 74-year-old mother arranged a basic boiler service for €169 and waited two months for the appointment. They canceled just a day before, in the middle of winter, leaving her without options. To complicate matters, the boiler broke during Christmas, requiring us to use heaters. She had to call customer care twice and wait four weeks for a refund, only to be told that processing couldn't happen until her bill arrived. She was unaware she wasn't even a customer of the provider until I pointed it out, resulting in yet another call, with the refund taking an additional two weeks. This service is completely unacceptable!
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One of Ireland’s leading energy supply and services providers, we have been serving Irish families and businesses for almost 50 years.
Today, as an integrated energy company, Bord Gáis Energy is playing a leading role in Ireland’s energy transition, committed to achieving net zero by 2045 and helping our 700,000 customers reach net zero by 2050.
We provide great value energy plans as well as boiler maintenance, installations, heat pumps and solar panels, powering Irish homes and businesses towards an energy-efficient future.See more
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