Review Time
Really disappointed in this product as it did not deliver on promise made. I bought the set for £35 as there was a promotion on. The products made my hair look and feel awful. I contacted customer service for a refund but was told as I had used it they couldn't do this. How can you try a product unless you use it? I am annoyed I believed the hype now
Ordered a set of products from them which are of reasonable quality but not worth the price. I was then charged for a repeat order via a subscription that I didn't intend to sign up to; emailed asking for this to be cancelled and they said this wasn't possible and the products would have to be returned following receipt of them. I replied saying no problem and requested a free returns label (as written on their website).Since then, I've sent seven emails over the course of a month trying to organise a returns label, yet this still hasn't happened. I'm not one to leave bad reviews but I've never had such a complicated experience of organising a product return. The products are reasonable but the customer service is dire.
Bought seal and shield curl defying gel from this company and worked great but had awful flaking. So had to stop using. Recently I email to ask if the formulation had been changed, which they said it had and no more flaking. And asked if they done samples which they don’t but give a money back guarantee. So I purchased via there Amazon store. And used the product again and same old thing flaking everywhere. I contacted customer services and have been completely ignored and no money back guarantee. As awful service as they do not stand by there guarantee on there products and the product has not changed at all same old mass flaking. Pretty disgusted and disappointed as will never buy again and will not recommend for anyone to use when they don’t stand by there claims.
I probably should have written this as a 5 star email as they don’t bother to respond to negative feedback, which is not surprising as they don’t seem to respond to any emails at all. Firstly I made an order over a week ago, chose 48hr shipping. In 5 days the order hadn’t shipped. I sent an email asking why. The only response i ever got was “they were going to ask the warehouse why it hadn’t shipped” Since then, nothing, no response to any of my other emails.I’ve asked for a refund, no reply, I’ve asked for an update, no reply. Having my own business I don’t understand how you can survive giving such bad customer service to loyal customers. I’m so disappointed in the way I’ve been treated, why couldn’t you have just been honest and explained why I didn’t get my order or what the hold up was? I’m STILL waiting for the refund, and I certainly won’t be ever using your products again.Not that you care anyway, as you don’t respond to negative reviews. I just thought it would be important for others to see this, as I can imagine I’m not the only one who this has happened to.
STAY AWAY! They inserted a wrong address, different than the one that I requested, so my $$$ order never arrived. I guess a human mistake can happen, but I never received any service or reply to the multiple emails I sent. One month after my purchase, I am still waiting for help. A terrible ecommerce, not to be trusted.
I ordered 3 x 100ml items (crème, styler and gel) with the confidence that I could return them should they not suit my hair type but have just discovered that the 30 day guarantee only applies to full size bottles). Without reading the T&Cs I was not aware of this so other buyers...please take note! All in all a waste of money as they are way too heavy for my hair regardless of the amount/combination etc I use them in so they will now be binned.
Fantastic customer service - Thank you! The product I ordered went out of stock and I was emailed quickly with different options: refund or send on as separates (with no extra cost to myself) instead of a package/deal. I opted for the latter and my goods arrived the next day, along with some free samples too.
I am converted! As a curly haired girl I have always been disappointed with curly haired products promising perfect curls but sadly they have never delivered. That all changed when I ordered from Boucleme. After my heat damaged curls needed some much needed TLC I decided to give Boucleme a go. The results were instant and I have never looked back! After ordering the 30 day pack, I have continued to order all of my curl care from Boucleme. My curls are defined, nourished and no longer look lack luster and dull. I also finally have curls that lift from the root, giving me gorgeous volume! I now cannot live without the Boucleme curl creme and also love the revive 5 oil! Fantastic results and worth every penny!
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Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...
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