Review Time
Awful customer support and build quality is almost as bad. It took hours of long distance calls tonget a replacement to arrive to my house safely. Replacement pair turned out to be as poorly made as the original pair. This company used to make very good speakers but stay far away from their headphones.
Just really average products, the sound is good WHEN it does work, but most of the time the software just doesnt.This company seems to be lagging in everything.Poor service, no response from support and products that are seemingly good but just constantly disappoint.They need to be bought out by a larger Company
So I have an original B&W Zeppelin which fair enough is maybe 10 years old, but hardly used (wife has sensitive hearing!) so more of a lounge ornament as it is a thing of beauty. Very well made superficially as really weighty and excellent sound when it worked. Imagine my disappointment when I received this very expensive premium product to see it was made in China. Probably explains why it has for no reason ceased to work after having been little used in its lifetime. Tons of similar reports online, and from those that know the quality of the interior components, i.e. the bits you can't see, are very poor. Aparently B&W won't even offer to repair them now. Shame and you and for the price charged now (£700) they should be made in the UK will quality components.
Unparalleled products & customer service. I had two faults on my PX5 headphones within the 2 year warranty and had brand new replacements sent out within a week. Excellent sound quality & noise cancelling function, however, the right headphone issue seems to be very common.
Very disappointed. Bought their P5 headphones a number of years ago. The sound stopped coming out of the right earphone after using the headphones only 10 times. They said that I can return them and get a slightly discounted price on a refurbished pair of the same headphones. I will never ever ever buy anything from them again. They were so unhelpful.
I have considered buying a pair of B&W since the 90’s. But coming from a country where we produce high end loudspeakers(Denmark) I never got to own a pair until recently. I bought a pair of 705S2 and to be earnest I am sorry that I waited so long, they are magnificent. They have provided me so much listening pleasure for a very reasonable amount of money. Thank you for making my December more about listening to music than watching series. Happy New Year B&W
This company takes the award for worst company service. P15 earphones didn’t work. I requested a refund. I received emails in robotic language (either non human or by someone who has a limited grasp of the English language) asking the same questions, ad nauseum, regardless of what I state. The website is slow and functionally not for for purpose from a customer perspective. Truly shocking. Please everyone be advised that if you have a problem, then that’s it and don’t expect to get your money back - even after only a few days of purchase.
Please bear in mind that the majority of people only leave reviews when something has gone wrong, so despite there being a few negative reviews below, I do not believe that B&W products have inherent issues more so than other brands. Essentially i believe some of the reviews paint an unfair picture of B&W. Certainly of my experience anyway.I have quite a few B&W products (floor standing speakers, subwoofer, centre speaker, satellite speakers, Zeppelin wireless, PX headphones, and now P14 earphones). I absolutely love the sound quality and the quality build of the products. I have however had a couple of issues with headphones, firstly my PX headphones went faulty in that they would not reliably connect to bluetooth after around 14months use (within 2year warranty). Absolute perfect customer service though - they sent prepaid postage reviewed the issue and within a week simply replaced with a new pair without quibble. Similar experience with my P13 earphones. Left ear stopped working unfortunately. Sent back again - unsurprising to me that they decided they were uneconomical to repair and they simply replaced with a new pair of the higher level P14's because no longer had stock of the obsolete P13's. Now obviously no one wants their products to fail in the first place, but they do deal with issues brilliantly well in the event of a problem. Big shout to Scarlett and Danielle among the customer service team. Really pleasant to deal with and very efficient. I for one love the products, and am delighted that I choose to buy B&W products because: 1. I have had barely any issues anyway in the 18ish years since I bought my first B&W product, so I am happy with the quality and lastability of products.2. The sound quality is AWESOME!3. My experience of Customer Support and Service is absolute first class.Great job B&W. And thank you Danielle & Scarlett. Keep up the good work. People do appreciate it :-)
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Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins
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