bowers-wilkins.co.uk

2.1
2.1 Based on 61 reviews

Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins...

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Average Rating

2.1

/
5

61 Reviews

5 Star
23%
4 Star
0%
3 Star
3%
2 Star
11%
1 Star
63%

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Dwayne Clark
PX5 lasted just to just after the end of the warrenty

Shockingly poor effort for such a "premium" brand.Bought a pair of PX5s at the end of 2018 for £330. Today they have gone...with the battery unable to hold a charge anymore. Reading online, this appears to be a common problem. B&W response is either £100 repair or replace with a new pair at a slightly discounted price. Suggests that this was the plan all along. Will not be buying B&W ever again!

1
Date of experience: Oct 05, 2021
Exter00761
Im on my 4th pair of px5 and the right…

Im on my 4th pair of px5 and the right ear stopped working again. I love the sound but again and again the right ear stop working. First and last time I buy your products

1
Date of experience: Sep 05, 2021
Deanna M.
Faulty product for the cost

I'm a pro and I know what I'm doing. I've never been happy with this product - wifi audio in and out even with strong wifi broadcast. Now it won't even "see" 1/8" mini audio coming in. Just stays in sleep mode.There is no setup software available for MAC to get this going with my new MacBook Pro 2019. Control software no good. Just spins and doesn't see the Z2. Already powered on/off and held reset button several times. No change. I also updated to latest control software on my mac.Remote no longer works. Replaced to correct button batt but no change. This used to work fairly OK, now no more. No change in WIFI or router here. It's B&W's issue.

1
Date of experience: Aug 31, 2020
Jedediah Cook
PX5 looses right speaker

As some of you experienced I find the PX5 very fragile. After a month I got clicking noice in the right speaker like the sound of a loose element. After some days the speaker was dead. I switched to a new pair at the retailer and now exactly the same thing have happened again.

2
Date of experience: Jul 27, 2020
Bertha C.
P7 Wireless

I own a pair of P7 Wireless headphones bought from John Lewis about 4 years ago. They have opened-up a new level of audio reproduction to me. For a bluetooth headphone they are very, very good indeed and they look and feel every bit as good as they sound. The headphones developed a minor fault after 6 months of use (an intermittent rattle in one of the earcups) and were quickly replaced without any quibbles at all. I am looking forward to enjoying more B&W products in future.

5
Date of experience: Jun 01, 2020
Jody Smith
Excellent Customer Service

I send my broken P7 Wireless headphones back to B&W after using for 2 years, I already aspects it can't be fix, but luckily it is still under warranty and they are sending me a replacement. Excellent customer services B&W👍

5
Date of experience: May 27, 2020
Lincoln Taylor
PX5 headphones

I bought a pair of PX5 headphones, one of the speakers broke within 2 days of standard use listening to Audiobooks. I got a replacement and exactly the same thing happened. Pretty much the worst quality headphone I have ever owned, I cannot understand how anyone is using these

1
Date of experience: May 01, 2020
Niall Barnes
Absolutely Terrible Product Support

Absolutely Terrible Product Support If you wish to lose the will to live, purchase a B&W product. I could write a paper on the failings of B&W support.

1
Date of experience: Apr 30, 2020
Skrizix
I own P7 and PX5 Headphones and have…

I own P7 and PX5 Headphones and have just brought a Formation Bar, Base and Twin Flex Speaker set up to use as a home cinema.I find their products to offer superb sound quality - and when ever I have a problem or query I find their Customer Service to be very quick in replying and very helpful.They are now my 'default' choice when buying audio/visual equipment

5
Date of experience: Feb 25, 2020
Cassidy H.
Great after sales values

I usually do not write customer service reviews however I just want to really bring the attention and help that B&W has provided me with PX. This is NOT a review of PX. I bought a PX a year ago but it broke within 6 months. The volume up button stopped functioning. I contacted B & W and they offer a repair. Unfortunately they could not fix it hence they send me a replacement within a week. The same replacement broke within another 6 months. This time, there was a clicking noise on the right side of the headphone (presume battery has come off its holder) & the battery never fully charges. Again, they offered to fix it but when they could not resolve it; they replaced it. Really grateful that the company has asuch a great after sales values. I hope this pair will last long as I was without these for 2 weeks. First world problems.

5
Date of experience: Feb 09, 2020

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Business Details

  • Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins

  • language https://www.bowers-wilkins.co.uk

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