bowers-wilkins.co.uk

2.1
2.1 Based on 61 reviews

Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.1

/
5

61 Reviews

5 Star
23%
4 Star
0%
3 Star
3%
2 Star
11%
1 Star
63%

Filtered Reviews

Filter Reviews

Review Time

Elckaa85
Poor quality headphones.

I bought these headphones second-hand, but if I had paid full price, I would be very upset. They lasted only two months of daily use before one side stopped working entirely. Upon inspection, I found that they lack any protection against the elements, with exposed wires. They offer good sound, but the overall quality is disappointing.

1
Date of experience: Mar 29, 2025
Lokitiloju
Received a used product as new.

I purchased a pair of headphones and found the warranty envelope was torn and the USB cable appeared used. After pairing them to my device, I discovered they had been previously connected to someone else’s devices. When I reached out to customer support, they hung up on me. I’m returning the headphones, as it seems they are passing off used products as new. Buyer beware.

1
Date of experience: Feb 18, 2025
Mallory Brooks
Poorly packaged products and service.

I ordered two speaker stands, but one base arrived badly chipped due to inadequate packaging. The bases were not secured in their foam inserts, allowing them to collide during transit. I contacted the seller, who insisted I return both stands instead of just replacing the damaged base. This approach shows a lack of common sense and customer service. I received a replacement, but both bases were chipped again due to the same packaging issue. Clearly, they cannot ensure proper packaging or handle replacements effectively. This is a company to avoid.

1
Date of experience: Jan 29, 2025
DA94
THESE HEADPHONES STOLE MY WIFE SHES…

THESE HEADPHONES STOLE MY WIFE SHES CHEATING ON ME WITH THEM ON GANG. THEY AINT EVEN THAT GOOD LOOKING ASW

1
Date of experience: Jan 15, 2025
Chloe Wright
Headphones, cheap plastic covering split!

We bought 2 sets of headphones as they seemed so good at first. Sadly, on both sets used by two different people in two different houses! On both sets the cheap plastic covering the ear pads split and failed!Shameful design!

1
Date of experience: Dec 26, 2024
WB39
Pi7 S2 headphones..... Avoid them!!

I was bought a pair of Pi7 S2 wireless headphones for Christmas.I can not believe these are a Bowers and Wilkins product they lack any sort of credible sound quality being thin sounding with no bass at all no matter how I tweaked the sound or tried different ear buds tips I couldn't get a decent sound or volume from them!Utter cheap rubbish at a far from cheap price tag.My advice do not waste your time with these headphones look elsewhere.

1
Date of experience: Dec 25, 2024
Joyce
A brand has been destroyed

Used to be the most amazing brand. Been bought and sent down the toilet drain. Stay away. Got a very expensive set of speakers (formation series) . Been an endless stream of problems. From Alexa never working, to sync of music being wonky across speakers, terrible app , absolutely useless customer service, loosing access to my account and I can continue for ages… If it was just bad products, it would just be a brand that doesn’t match competition, but it used to be one of the best audio brand on the market and I find that incredibly sad.

1
Date of experience: Dec 22, 2024
pabenoit15
Be careful before buying from here

Bought a pair of headphones from B&W via Selfridges for circa £600. Stuffing came out of headband after a few months. Sent back to Bowers per Selfridges terms and conditions for an inspection on 4 October. I have heard nothing since. According to Selfridges there is no update from Bowers. They appear to be simply ignoring them. I would be careful before buying

1
Date of experience: Oct 27, 2024
Edmund B.
Trying to get info is like trying to put out fire with gas

I have been communicating via Email with Christian at B&W in California for two weeks now, have asked several questions and have not gotten any useful information or answers to my questions. Instead of answering my questions, he replies with a question to me or a request for pictures of the unit.

1
Date of experience: Oct 23, 2024
SyntexxHD
A Home Audio Professional’s Take

Ive seen my fair share of irresponsible, intentionally deceptive business practices as a former consumer electronics service manager and enthusiast, but B&W takes the cake. Bottom line: they knowingly continued production of the PX line of headphones despite discovering a fatal structural design flaw in the bands. These headbands will snap just below a pivot point that makes them essentially unserviceable and therefore very expensive to address given the quantities which these were sold in. The goodnews is youre likely to get ~2 years of daily use out of them, but i wouldnt count on much beyond that. And certainly dont take my word for it. take a look around: youtube, bestbuy, reddit, highfi forum review sections…one gentleman even purchased the URL (web.archive(dot)org/web/20211215194226/https(colon slash slash bowerswilkins-px(dotcom/ ) and created the website out of spite dedicated to the problem. There are plenty of hifi manufacturers out there, dont by Bowers and Wilkins.

1
Date of experience: Aug 04, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Home theater and hi-fi speakers with iPod speakers, subwoofers, surround sound, studio monitors, floorstanders, and more from Bowers and Wilkins

  • language https://www.bowers-wilkins.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More