Review Time
I mistakenly booked for the wrong venue yesterday. I included ticket protection allowing cancellation up to 24 hours prior. Realizing my error within 2 hours, I canceled the tickets. They stated no refund was possible and offered vouchers for attractions instead. What good are those? It's no surprise their rating is so poor.
Would absolutely not recommend this site. Bought two tickets for a show and never received confirmation. When I tried to contact them I was put through to a chat bot and received no communication from anyone. They messaged me a ‘reminder’ and it mentioned asking for help if needed. I texted ‘HELP’ as instructed, three times, got nothing. The only way I got my tickets was by calling the theatre, so if you’re in a similar situation, try that. Good luck if you bought with these people because it’s a JOURNEY trying to actually get your tickets.
On April 30th I booked a ticket to see Dance BC on Wednesday May 21 7:30 at Sadlers wells. I did not receive confirmation of my purchase. On May 1thinking that the order had not been successful for some reason, I booked again, again with no confirmation. The money for the 2 tickets was debited from my account on both days. This left a nasty taste in my mouth. Is this a scam? Is this a reputable company?
Ordered a €200 theatre ticket and needed to change the date when my travel plans were changed (through no fault of my own). Customer service is a chat bot. I was able to submit my request for review, and received an email promising to send another email with instructions for exchanging my ticket. The subsequent email never arrived and my requests to resend it went unanswered. Theatres should know that they will lose customers if the only way to buy their tickets is through this unreliable forum.
Contacted by email on day of show to advise main actor sick. Was offered a refund by completing a form via link. Initially the form was closed so had to seek help. Resent another link which worked. Completed and had notification advising would hear in next few days. I heard nothing. 4 emails later and I have heard nothing further and no refund. Have had to raise a dispute through the credit card company due to complete lack of contact. I would avoid this company at all costs, book through other providers. Definitely not professional or reputable !
I paid more than £200 for tickets for an opera at the Royal Opera House a month ago. Their confirmation has never arrived and their customer help on their web site is useless - they keep on saying they will send the confirmation email but none ever arrives. They have no phone number or office address. Boxoffice.co.uk appears to be a complete scam. Avoid.I have managed to buy more tickets directly from the ROH but I have lost the £200+ I gave to boxoffice.co.uk
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Box Office - UK's leading provider of discounted theatre tickets and breaks.
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