breckandfox.com

4.4
4.4 Based on 21 reviews

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Average Rating

4.4

/
5

21 Reviews

5 Star
81%
4 Star
0%
3 Star
10%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

helen kirkbright
I ordered a moon light which is really pretty. However the light lasts for about 4 hours and therefo

I ordered a moon light which is really pretty. However the light lasts for about 4 hours and therefore needs charging every day to use which is frustrating
The wooden slats that the light stands on came with one broken so I had to email them for a replacement. When I've checked the tracking details the item is coming from China and has taken 2 weeks. Their website makes you believe they are based in Canada

3
Date of experience: Feb 17, 2026
Andrew & Shannon
Really nice products and good customer service

I really like the lamps that I got and when I ran into an issue, customer service was very helpful.

5
Date of experience: Feb 16, 2026
Deceiving website.

False information. They claim to offer a discount in exchange for your email address (pretty standard practice right?) except it’s not a discount code. Instead you are redirected to their sales page. Blatantly misguiding. I was planning on purchasing some bowls, I’ll look elsewhere now. Nice way to lose a customer in a few seconds

1
Date of experience: Feb 14, 2026
Janice Needham
My lamp didn’t arrive

My lamp didn’t arrive. I chased the company and delivery agent with no effect. The company were not particularly helpful. After 3 weeks I was told by the delivery agent it was lost - I had to provide evidence to the company and eventually they conceded. I have twice asked for a refund and been told it was being processed but still no refund. It is more than 2 months since my order and I’m now having to raise a dispute with my credit card. Certainly not a happy customer!

1
Date of experience: Feb 09, 2026
helen kirkbright
forever on charge

I ordered a moon light which is really pretty. However the light lasts for about 4 hours and therefore needs charging every day to use which is frustratingThe wooden slats that the light stands on came with one broken so I had to email them for a replacement. When I've checked the tracking details the item is coming from China and has taken 2 weeks. Their website makes you believe they are based in Canada

3
Date of experience: Feb 04, 2026
Mark Hauser
The company responded quickly to my…

The company responded quickly to my concern and fixed it.. please ignore my previous review

5
Date of experience: Jan 21, 2026
Erika A
Very responsive

Very responsive. Many thanks!

5
Date of experience: Dec 26, 2025
Melissa Sabrina
This is top Quality

This is quality! I purchased a Tray and coasters as a gift and when I saw just how beautiful I ordered another set for myself! The craftsmanship is top quality! Thank you to the team at Breck and Fox you have a very satisfied customer.

5
Date of experience: Dec 12, 2025
Alex Hahn
I had two damaged items in the mail

I had two damaged items in the mail, and the customer service and communication with absolutely incredible. I received a full refund and the assistance regarding my purchase could've have been any quicker, easier or better. Highly recommend.

5
Date of experience: Dec 06, 2025
Mr G Smith
I had a problem with a recent order…

I had a problem with a recent order which was my fault (wrong email address) This was quickly and effeciently resolved and my order is on the way. I like their range of products and will cerrtainly use them again Its refreshing to deal wirh a company that cares and seems to have a good product range. Thank you

5
Date of experience: Nov 29, 2025

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