Review Time
I attempted to cancel my service, but they wasted an hour trying to convince me to stay. They questioned my reasons repeatedly. I received a $350 bill for the modem and other items I returned, indicating they are still trying to charge me. The service was overpriced and frequently lost connection.
I have the highest tier of internet service available, yet my bill is nearly $200 a month. My connection drops between 5 to 20 times daily. A technician was sent out in late fall, but the issues persist, and no help has been provided. Working from home and my kids learning from home makes it embarrassing to apologize to teachers and classmates multiple times a day.
I decided to cancel my service, but they wasted an hour of my time trying to persuade me to remain. They kept inquiring about my reasons and other details. I was hit with a $350 bill for the modem and other items they provided, which I have already returned. It appears they are still attempting to extract money from me. The service was overpriced and consistently lost signal.
I recently canceled my service due to my need for higher speeds than what was offered. Despite my apprehensions from reading negative reviews, I had a pleasant experience. I was connected to a live agent quickly, who was professional and efficient. The cancellation process took about five minutes, and I had the choice to cancel immediately or at the end of the billing cycle.
After reaching out to technical support regarding our poor service, an appointment was set to replace our equipment at no charge. I was advised to switch to their new fiber service, which was said to be a better deal. However, the promotional pricing was not disclosed, and I was informed I didn’t qualify for other offers. This feels like a bait and switch tactic. Be cautious and ensure everything is documented.
Without prior notice, the company discontinued all email addresses linked to their server. I have relied on this email for personal and work-related matters for almost six years. Now, I’m unable to receive any emails, and I have to update my contact information with every site I use. I am switching providers today.
I lost two days and spent hours on hold, facing multiple disconnections while having to enter the same information repeatedly. The rented modem frequently failed, and I was told a replacement would arrive the next day, but instead, I learned it would take 2-3 business days. I placed an order for a compatible modem myself. If I had the option to switch providers, I would, but choices are limited.
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Breezeline is the eighth-largest cable operator in the United States, providing residential and business customers with Internet, TV and Voice services in
13 states.
