brighton-boutique.com

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1 Based on 21 reviews

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21 Reviews

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Brian Modlock
Please don’t buy anything from this…

Please don’t buy anything from this company , I ordered boots did not get the style I paid for after contacting them was told I could keep the boots and choose something of the same valve . When you looked on their website it’s all cheap stuff from China . I asked for a refund only to be told I had to pay to post the boots back to China only then would I get a refund not including the postage the item was originally posted from london in the first place . Why would you need to send them back to china wouldnt it just be more cost effective to put back into stock .absolute con . DONT BUY FROM THEM .

1
Date of experience: Feb 02, 2026
Preston Bender
I received an item that was not as advertised.. I ordered what was advertised as a coaster that meas

I received an item that was not as advertised.. I ordered what was advertised as a coaster that measured out ingredients by weight so you could make a drink loke they do at a restaurant or bar.. when i got it, there were no onstructions with it so i contacted their support. They replied with " The cup changes color when placed down, remains the same when picked up, and changes color again when placed back in its original position. It uses a mirror surface as a sensor; the light only illuminates when the cup touches the product, similar to a motion sensor effect. It doesn't light up when not in contact. The function is to change color when the cup is picked up and color when placed down."..So what i got was just a light up coaster.. NOT HAPPY!!! DO NOT BUY ANYTHING FROM THEM!!

1
Date of experience: Feb 01, 2026
Jackie F
I didn want to put any stars,thus…

I didn want to put any stars,thus company as said by many needs taken down. Its all been said before. Its impossible to return items,I also wish I'd read the reviews. I paid by credit card so going to see if they can do anything. Its a pire scam. DONT BUY FROM IT

1
Date of experience: Jan 26, 2026
Shelley Reilly
I wish I’d read the reviews

I wish I’d read the reviews! Not UK based as expected. Garment came from China. I bought a “cashmere” jumper for £49.99. When it eventually arrived, the jumper had no labels on it whatsoever. I thought this was very odd. Messaged the contact email and was advised by Luca that I can return at my own expense (to their warehouse in Asia) or keep the jumper and choose something else at a small cost. This is not in line with my statutory rights or the consumer rights act. DO NOT BUY FROM THIS SHOP!!

1
Date of experience: Jan 22, 2026
Matt Godfrey
SHOULD HAVE READ THESE REVIEWS FIRST

SHOULD HAVE READ THESE REVIEWS FIRST - DO NOT BUY FROMTHIS COMPANY - SCAMMERS As someone who never leavesa review , on this occasion I couldn’t not warn others , due to similar experiences to other reviewers. After receiving my order the item did not fit , and on further review the measurements were nowhere close to what was being advertised. When I pointed this out to the company following their exchange / refund policy , I was informed that I was entitled to an exchange but would incur a further £16.24 handling and delivery costs. When I objected on the grounds that this was their discrepancy and at present had missold me the item, therefore, they should waiver any such costs, but they refused , so instead requested a refund which I’m still awaiting - but probabley will never receive

1
Date of experience: Jan 21, 2026
Terrible product quality and abusive customer service.

Please be VERY CAREFULL WITH THIS COMPANY: I bought online the item “Eigona™ - Casual Revers Cardigan Jacket” – They will possibly delete or amend the add after this review? -.When received, the item was AWEFUL: I´m 1,73m tall with S size, and it´s SO LONG that covers my ankles. The material also FEELS LIKE CHEAP PLASTIC (incredibly abusive for the price of the item) and it DOES NOT look or fits like the photo at all: on the add it looks like cotton material, stylish and kind of tight but also casual and relaxed, and with a length above the knee on the model. IN REALITY, I repeat (will add photos if platform allows it), it´s HUGE (like a LONG gown till the feet), wide and of plastic texture. Also, the item never did not have even a label of a new item attached.I asked for a full refund immediately, so frustrated, and they asked me to send them photos of the label – THAT WAS NEVER ATTACHED!!!! -. After convincing them of this, and wasting a huge amount of time, they say refunds could ONLY be made if I returned the item. Then I try to return it but find out that the company it not in Brighton UK but IN CHINA and costs of return would make me lose money – as they refused to cover the costs themselves-. I fought for this, and they eventually say they could offer a partial refund (version changed! - completely incoherent with their previous statement where this was not possible at all?!! Showing, in my opinion, a clear “we´ll try first and see, even if it´s abusive, and see if customers go away with it”).I then refused and kept fighting for my rights and against the abuse. Although I repeated and explained the UNETHICAL AND UNFAIR situation as they OPENLY LYE in the add description (the issue is not that I just don´t like the item or change my mind, but that it´s completely DIFFERENT), the company NEVER RECONGISED THEIR FAULT, and kept offering a maximum 50% refund, continuing signposting me to their “policy” which does NOT show at all the hypothetic “maximum 50% refund” term without posting the item back that they claimed – Again, this just proves they make up their own terms and change them depending on the customer “pressure” trying to not lose money, even if it´s clearly their fault; but at the same time they offer the minimum they can as they deep down KNOW it´s their fault. Will NEVER BUY AGAIN NOR RECOMMEND it.

1
Date of experience: Jan 17, 2026
DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. They are dishonnest and disingenuous. I bought two Christmas presents from them. They were delivered LATE, after Xmas & did not correspond to items shown. I sent these back to China at my own cost (£30) & NOW they are at customs in China and refusing to reimburse me after having agreed it before. I have never seen anything like this.

1
Date of experience: Jan 16, 2026
Preston Bender
I received an item that was not as…

I received an item that was not as advertised.. I ordered what was advertised as a coaster that measured out ingredients by weight so you could make a drink loke they do at a restaurant or bar.. when i got it, there were no onstructions with it so i contacted their support. They replied with " The cup changes color when placed down, remains the same when picked up, and changes color again when placed back in its original position. It uses a mirror surface as a sensor; the light only illuminates when the cup touches the product, similar to a motion sensor effect. It doesn't light up when not in contact. The function is to change color when the cup is picked up and color when placed down."..So what i got was just a light up coaster.. NOT HAPPY!!! DO NOT BUY ANYTHING FROM THEM!!

1
Date of experience: Jan 15, 2026
Daniel Foster-Smith
This isn't a Brighton-based company

This isn't a Brighton-based company. It's based in China and the images are not true representations of what they send. It was just printed fabric and looks like an embroidered garment on the website.Almost impossible to get a refund. Look at the returns policy before you buy anything from here!

1
Date of experience: Jan 05, 2026
Mr Steven Groves
Brighton Boutique; a scam company?

I think that it has all been said before. I consider this company a scam. My wife bought me 2 men's jackets for Christmas. They were Chinese made and very poor quality. Not even cheap but look so good in the photos. Quality so poor in fact, that I gave them away. Not wearable; just absolute rubbish. This website/company should either be investigated or shut down. Do not buy from them.

1
Date of experience: Dec 21, 2025

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