brisks.co.uk

I ordered 800kg of the black basalt stones as the website photos looked amazing and I wanted the con

I ordered 800kg of the black basalt stones as the website photos looked amazing and I wanted the contrast between white wall I have.

I washed chips (as recommended ) in bulk bag but realised they’d need to be laid to ensure they were all washed properly. After laying and washing them they looked good but as soon as they dried out they went back to grey colour.

I raised complaint to customer service but was told that as they had been laid I could not return them!

How else could I wash them?

So frustrated that website did not have a picture showing the dry and wet images of the stones. Other online retailers do.

I’d even sent a picture of the stones when I’d wet half them and the customer assistant asked me what half were the ones I bought they thought it was two different stones!

They’ve now started ignoring emails so I guess they know they are in the wrong but are not willing to make amends.


I’ve had no option but to lay rest of stones now as I can’t afford to have these removed and dumped and then replace them.


Caveat emptor

Date of experience: Mar 17, 2026

Was meant to receive my delivery…

Was meant to receive my delivery yesterday (13.3.26) no delivery yet no email no text and no phone call ..took a day off work so I lost £130 as well ...waited all day for delivery yesterday as was meantto be here friday 23th still no contact so don't know what's happening with my delivery ....

Date of experience: Mar 13, 2026

Kept informed of progress of the order

Kept informed of progress of the order. On the day of delivery driver phoned to say he couldn't get down the road due parked vehicles I explained a different route onto the road he said he would give it a go delivered ok one happy customer.

Date of experience: Mar 13, 2026

Caveat Emptor. Black stones are really gray. Poor customer services

I ordered 800kg of the black basalt stones as the website photos looked amazing and I wanted the contrast between white wall I have.I washed chips (as recommended ) in bulk bag but realised they’d need to be laid to ensure they were all washed properly. After laying and washing them they looked good but as soon as they dried out they went back to grey colour.I raised complaint to customer service but was told that as they had been laid I could not return them!How else could I wash them?So frustrated that website did not have a picture showing the dry and wet images of the stones. Other online retailers do.I’d even sent a picture of the stones when I’d wet half them and the customer assistant asked me what half were the ones I bought they thought it was two different stones!They’ve now started ignoring emails so I guess they know they are in the wrong but are not willing to make amends.I’ve had no option but to lay rest of stones now as I can’t afford to have these removed and dumped and then replace them.Caveat emptor

Date of experience: Mar 11, 2026

Very aggressive and invasive…

Very aggressive and invasive advertising, actually called me early morning because I had the audacity to leave am item in the basket. I didn't buy the item because the delivery and vat doubled the price. No way id ever use you now

Date of experience: Mar 11, 2026

It arrived on time

It arrived on time

Date of experience: Mar 06, 2026

So far alls good

So far alls good, no service outage, they guided me through leaving VM the customer service has been very good, I have and will continue to recommend brsk to all 👍

Date of experience: Mar 06, 2026

Appalling communication and customer service

We were advised the gravel would be delivered on the Friday between 12.30 and 16.30. It was not. Furthermore there was no communication whatsoever as to why or, more importantly when it would be delivered. Nothing. We are still waiting. Appalling communication and appalling customer service.

Date of experience: Mar 06, 2026

When ordering you enter a preferred…

When ordering you enter a preferred date, I did this and was told it would arrive on my preferred date, it then arrived a day later. Luckily this was not a massive issue as I had ordered it for a couple of days before it was needed. However when the self binding gravel arrived it came in open bags absolutely soaked meaning I had to have my labourers breaking it apart in the bag just to make it usable. This was the first time I had used brisks and it will be the last

Date of experience: Mar 04, 2026

Great service delivery man 👍😜

Date of experience: Mar 04, 2026