Review Time
EDIT: I've been contacted by customer services via email and Dan was really pleasant and helpful so I've updated the score based on the experience as a whole. Hopefully the person(s) behind the poor live chat responses and replies to reviews will receive additional training and/or will be more considerate of how they deal with people in the future. Thanks so much, Dan.-------------------- Have used BS for years and always recommended them to everyone. Used the live chat to ask for the best supplements for certain issues and got a response stating they cannot provide medical advice - this is obviously perfectly fine if following legal requirements. They also sent a link and advised to view the supplements left to right, but the link didnt work - so I went back and said so and also provided a copy of the error code that the link created as I thought this could help them to fix it. I also said that pain management on the NHS is 100% lifestyle advice to reduce stress and calm the nervous system so asked if they advised which supplements please have the best reviews for those would that still be considered giving medical advice? I got a very curt and rude reply of "thank you for contacting us". Whoever I spoke to clearly felt my messages didn't even deem a response which was a shock and upsetting. I've been diagnosed with a myriad of conditions under the NHS and then essentially left to rot under the care of uninformed dismissive NHS GPs. I'm just struggling and barely managing everything while being continually dismissed and unfortunately have received the exact same treatment from BS. Just a genuinely nice person asking reasonable questions. I can see that replies to negative reviews on here have an equally unpleasant manner - "what a sad little man you are" as an example and it's such a shame that a company with such high quality supplements have such a bitter customer service team. I really admire BS and what they stand for but they're currently being completely let down by this.
Just received my B12 from British Supplements — super fast delivery, well packaged, and it fits through the letterbox, which is always a plus! I’ve been searching for ages for a trustworthy company that offers clean, no-nonsense supplements, and I’m so glad I found this one. No nasty ingredients, just exactly what I was looking for. I also absolutely love the honest, informative packaging — and the quote on the front is such a refreshing touch. Can’t wait to start taking them and see how they work!
I initially had supplements from all over different companies which is a pain, after receiving fantastic quality products with no hassle and unnecessary bells and whistles, I’ve decided to solely use BS moving forward. It makes my life simpler and I know I’m getting no filler or waffle.
Love the fact that the products are free of man-made crap and that they are produced with the environment in mind. The quality of the products is excellent and must be working as I am told regularly that I look 10 years younger than I actually am! Go Collagen!! The service from you guys is first class - website easy to navigate, to place my order and I really like the fact that my loyalty is appreciated through good discounts for buying 3 months' supply in one go. Never any issues with my orders and they arrive on time every time...
Bought Omega as an omega 3 supplement. Wording stated ‘best’ but it only has 85mg HDA and no EPA whatsoever. Recommended dose (equivalent to 2 portions of salmon per week) is 1200mg.The chatbot did not answer my query, just referred me to the ingredients list which is not obvious on the website. Very disappointing. I’ve had quite a bit of stuff from you in the past but that’s it now. No more recommendations to friends either. Misleading product.
Doesn’t not provide evidence of testing or lab certification.. not trusty products can lead to health issues for non heavy metals testing. calling it British supplement not enough to trust . Stay away 🔬I bought lions mane but no label prove third party testing so simply I threw it in the bin for safety ⚠️‼️⛔️
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