Name: brooklynridge.com
Telephone: 000000000
Rating: 2.1

Joseph Sklaroff Guest

Would give zero stars if that was available. DO NOT purchase from this site. Brooklynridge sent me

Would give zero stars if that was available. DO NOT purchase from this site. Brooklynridge sent me a completely different jacket, different design, wrong color and wrong size. I requested a refund immediately and sent the jacket back to them within a couple days. They made me pay to return it, even though it was their mistake, and are refusing to refund me for shipping costs. It has been 28 days since they received my return and I still have not been refunded. The quality of the jacket was extremely poor as well as their customer service.

Date of experience: Feb 16, 2026

Joan Wilson Guest

1 month ago

Shoes never arrived, and customer service was unresponsive.

I ordered shoes, but they never showed up. I reached out to the support team several times, yet received no helpful replies. A refund has not been issued either. I cannot recommend this seller until they honor their commitments and process a refund.

Date of experience: Jan 15, 2026

JC Guest

2 months ago

Fraudulent Practices

I ordered a leather jacket in size XL, but what I received was not leather and was so small that it wouldn’t fit my 10-year-old granddaughter. They don’t return calls, so I emailed to request a return for a refund and was told I was one day past their 30-day return policy. I regret not checking their reviews before ordering. Save yourself the trouble and shop elsewhere.

Date of experience: Jan 03, 2026

Madeleine Morris Guest

2 months ago

Complete Misrepresentation

The shoes advertised are a complete misrepresentation of what was sent. They claimed the heels were 'genuine leather,' but they are not. The photos looked genuine, but what I received was fake leather, and the heels were made of plastic. They were also shorter than shown online. DO NOT purchase from this store. I don't understand how they haven't been shut down yet.

Date of experience: Dec 31, 2025

Malcolm Guest

2 months ago

Pleasant Service Overall

Pleasant service from start to finish, with exceptionally fast delivery on my initial purchase.

Date of experience: Dec 13, 2025

Mariah R. Guest

2 months ago

Well-Packaged Items

The items arrived quickly and were carefully packaged, exceeding my expectations.

Date of experience: Dec 13, 2025

Eugene Sanders Guest

3 months ago

Loved My First Order

I absolutely loved my first order—the service and delivery were impeccable.

Date of experience: Dec 10, 2025

Arnaut Hughes Guest

3 months ago

Still Waiting for My Jacket

I ordered a women's jacket on December 4, 2025, and I am still waiting for it to arrive—35 days and counting!!!

Date of experience: Dec 04, 2025

Velma Sanders Guest

3 months ago

Charged for Wrong Items

I ordered four pairs of women's shoes, but one pair was not what I ordered, and they replaced it randomly with a pair I never received. The second pair were heels with a soft rubber sole that made them impossible to stand in. This site is a total scam! When I reached out, they told me I would need to pay for shipping both pairs back to them to get a refund. Why should I pay return shipping for shoes I didn't order and another pair that are unusable? AVOID THIS SELLER!

Date of experience: Nov 24, 2025

Chara Bell Guest

4 months ago

Order not received

I ordered shoes, but they never arrived. I reached out to customer service multiple times without any helpful response. A refund has not been issued. I cannot recommend this seller until they fulfill their promises and process my refund.