Review Time
I can no longer print text at a normal size. I reached out to the support team for assistance, but they suggested I purchase a new printer since mine is two years old. The issue began after the company sent an update for my printer. It seems like a tactic to push customers towards buying new devices by making older ones malfunction.
I can no longer print text at a standard size. I contacted the support team for help, but they recommended I buy a new printer since mine is two years old. The issue started after an update from the company, which feels like a strategy to encourage customers to replace their devices.
I owned this model for about four years, and its predecessor was excellent for over a decade. It worked well on Windows 10 Pro, but now the new one is failing on Windows 11 Pro, costing me weeks in poor setup and reconfiguration. It functioned well on Windows 11 for two years previously. I won't be purchasing another product from this company.
This printer is subpar. I received it today and spent a whole morning trying to set it up, but it won't connect due to constant paper jams. Support from the company was unhelpful. I got the printer at 11 a.m. and am now returning it by 1:45 p.m. Avoid this product.
This is the worst printer I've ever owned. The customer service is terrible, with long hold times that seem designed to discourage you from waiting. They refuse to connect you with knowledgeable representatives, and the staff I've spoken to seem indifferent to customers.
The biggest mistake I made was purchasing this printer. I've had it for just over a year, and it has caused numerous issues, including a long connection process that only lasted two months. Now it's completely nonfunctional. I reached out to support, but they were unhelpful and claimed I don't have an account with them, which is absurd given the effort it took to set one up. I'd be better off sending messages via carrier pigeon than relying on this service.
I spent £310 on this printer, which broke within a year due to a paper jam and overheating. The engineer claims my warranty is void because I used non-original ink, which is ridiculous. If overheating was caused by a paper jam, it shouldn't be related to ink. The staff were rude and unconcerned, and as a business, we need a reliable printer daily.
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