Review Time
Do not bother buying online in Brown Thomas. They will be happy to take the payment, confirm order. To some time later inform you but then out of sudden Cancel it saying that "Unfortunately the item(s) detailed below have become unavailable " How did it "become unavailable" after it was ordered, paid and confirmed is a BT mistery...
I received an order from Brown Thomas and I was disappointed initially as the bracelet I ordered as a Christmas gift came in a plastic pocket and not in the gift box as shown on the website. Thankfully on web chat Ana helped me out and I’ll hopefully have the box delivered on time 🙏🏼 not a great start but customer service is fantastic. Thanks Ana 🥰
Best shopping experience ever! Impeccable customer service and follow up from Brown Thomas related to my online order. A shipping issue was resolved by the team and I’m super impressed by their commitment to making things right! Between the joyful in-store shopping experience and diligent follow up by the online order team, I’m happy to be a loyal Brown Thomas customer for life.Thanks and happy holidays, Tom
I placed an order for a Christmas present on the 13th of December. When the delivery arrived on the 16th, the incorrect item was received.What I had ordered was a dress, while I received a scarf.I reached out via the 'Email us here' section of their website.I did not receive and still have not received any response to this email.So a few days later (the 18th), I sent a message to the chat function on Whatsapp, which was an AI and was unable to assist (as it repeated the same two questions over and over) and would not connect me with a person until the next day (even though I was sending frequent messages for several hours asking to speak with a person).When I was eventually connected to a person late the next day, I explained the issue, they were initially apologetic, but they soon made it clear that they would not send me the item which I had paid for until the item that they had incorrectly sent to me was returned to them, they also would not refund me for the item I had not received. I was told that this was standard company policy.They provided me with an AnPost return label for the incorrect item on Friday (20th), so by the time I was able return this item it was at the end of the business day, but they did acknowledge receipt of the return tracking from AnPost.The correct item was not dispatched until the 24th of December. So it was not received for Christmas, it was eventually received on the 3rd of January.Addition**I have reached out to Joe as he requested in his response to me, but have received no reply, evidently not a company who is interested in customer satisfaction or retaining repeat customers.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
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