Review Time
I emailed the customer support team regarding an outstanding package. They responded with details around the delivery challenges which were outside of their control. Once I contacted An Post, the package arrived within a couple of days.
I made 2 purchases last week. Received 1 package last week, second package which is an expensive purchase has still not been handed over to a post. I have spent nearly 2 days between calling ( phone lines are extremely busy ) which means they do not have enough staff, to emailing to respond or using WhatsApp and taking to a bot which tells you to wait so more time. I worked in Brown Thomas Dublin back in 2005 to 2010 and can say I am shocked that they can treat customer in a high end retail store like this. I am trying to contact someone for a refund because it is highly unlikely I will receive my purchase.
Ordered 2 perfumes which were shipped separately. The first one that shipped never arrived, according to An Post they didn't receive it. Tried to contact customer service by phone with no joy, sent an email that has had 0 response and their AI WhatsApp chat just keeps saying someone will get back to me for days. Apparently will have to just request a chargeback from the bank because their customer service will not engage for a resolution to ship a replacement. Never again.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
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