Review Time
Outstanding customer service today and two weeks ago from manager Lisa in the food department in Brown Thomas Grafton St. Lisa helped me out with a problem I had with a Fortnum and Mason purchase and couldn’t have been more helpful and kind. Thank you so much. And today, Zoe on the cash desk was just so lovely, warm and natural. It really just takes a simple smile and a few kind words for me to remember lovely staff and to bring me back into any shop. Thank you to both of you for being so kind and sweet. And also a mention for Martin in the homeware department who I’ve chatted to on many occasions. What a complete gentleman. And lastly (I didn’t catch their names) the staff in the electronics department (TVs) who I spoke to two weeks ago - really personable and helpful. Thank you very much.
Wonderful experience with the customer service team in Brown Thomas. Really outstanding and rectified query most graciously sending on pillowcases. Could not do enough. Thank you all so much. I really appreciate all you have done to make by purchase such a good experience.
I have shopped with Brown Thomas for 25 years. I have always found their service and assistance exemplary. Things go wrong and that is a given in life. The measure of greatness in this regard is how problems are dealt with. I recently had some confusion with an online order when an incorrect item arrived. Carmel from the customer service team was prompt and proficient at resolving matters. She was excellent to deal with and a credit to her team. I thank her for all her help.
I bought a bag which had a fault, the BT service desk was very quick to help and my issue was resolved very satisfactorily. They forwarded my query and advised me to go to the store where the manager replaced it and was also very nice to deal with: Overall a great experience
Abi is a wonderful sales person from the moment I arrived in the store until my departure she was there to ensure I was cared for with styles sizes etc.She even brought me a glass of iced water without me requesting one.It was a great experience overall the kind a service that makes one want to return.Which is a rarity these in Dublin retail.Thank you Abi.
I had a very positive experience with Brown Thomas customer service. Kevin endeavoured to resolve my issue and this was done very promptly. I would have no hesitation to order online again. Excellent customer service overall. Thanks very much
The customer service is good but the website is very clunky. The filters aren't helpful and it can be difficult to search for items. Pictures of products are limited, products descriptions are vague, and dimensions are rarely available. It also doesn't help that the website is a carbon copy of the Arnotts one. The fact that this is supposed to be a "high-end" store isn't reflected on the poor website. Needs work.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
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