Name: brsk.co.uk
Telephone: 02039255299
Rating: 4.8

Ady Guest

4 months ago

Fast friendly service barry the…

Fast friendly service barry the engineer was fantastic

Date of experience: Oct 24, 2025

Qasim Akhter Guest

4 months ago

BRSK ENGINEER

Hi, I received a new router after an upgrade and was having Internet speed and connection issues. Also my phone line wasn't connecting. BRSK sent me a saviour in Waseem Elahi , the engineer, who clearly knows what he's doing. I was impressed with his vast knowledge but more importantly his customer service and the way he solved all my issues. He didn't take long either. Thank you Waseem.

Date of experience: Oct 24, 2025

Alex Wilcox Guest

4 months ago

Great fast service all round

Great fast service all round. And polite engineers

Date of experience: Oct 24, 2025

Stergios Klotsikas Guest

4 months ago

Drew did a good job

Drew did a good job, also very polite and kind

Date of experience: Oct 24, 2025

K Parker Guest

4 months ago

Phil at BRSK Sales

Phil was very helpful and informative about our switch to BRSK. He wasn’t pushy and was fair in his assessment of our internet needs

Date of experience: Oct 24, 2025

Mark McGuinness Guest

4 months ago

POOR

UPDATE so 4 days ago, I got the message how they were really sorry for the terrible service "on this occasion" and they wanted to correct it. I sent them my details as requested, immediately. I'VE HEARD NOTHING. My broadband is appalling 5 meters away from the router. I've changed my score from 2 to 1 star, shame there isn't a half star option.A salesman called at my home, promising wonderful broadband. I fell for it and got my new shiny router fitted last week. I'm paying for 1000. I am getting 300-400 in the room where the router is. I get 20-30 elsewhere. My Tether booster which worked fine with PlusNet does not recognise the BRSK router and the QR code on the BRSK router is not recognised. I'D SWAP BACK TO PLUSNET IN A HEARTBEAT BUT NOW I'M STUCK WITH BRSK. I've been texting the fitter but of course he doesn't reply and emailing BRSK. Apart from getting an automated response every time saying they are looking into it and a person ringing me ONCE on a very bad line and not trying again, I've heard nothing. SHOCKING CUSTOMER SERVICE AND I'M SURPRISED BECAUSE I THOUGHT THEY WERE A GOOD COMPANY.

Date of experience: Oct 24, 2025

Andrew Elven Guest

4 months ago

Excellent service and value

Excellent service .... Installation was undertaken on time, on the date that was promised, installation team so pleasant to deal with and we now have stable high speed internet connection. You cant ask for anything better.

Date of experience: Oct 24, 2025

Heather Hemsley Guest

4 months ago

Thank you Josh W …for doing us a great job

Josh W provided us with a very friendly and helpful service. Totally trusted him to do a great job

Date of experience: Oct 23, 2025

Jade Scott Guest

4 months ago

Lovely engineers

Lovely engineers, was kept up to date with time of arrival. Quick and clean installation. Explained everything. Thanks Damion

Date of experience: Oct 23, 2025

John Mullin Guest

4 months ago

So far so good, I'm impressed

Turned up on time and after some discussion they installed it where I wanted it, not where they wanted to put it. The installer did check every little detail with me before he carried out the work so I'm happy with the outcome. All up and running on the same day so no complaints so far.