Name: btbroadband.com
Telephone: 000000000
Rating: 1.4

Charisse Guest

Dependable broadband with minor issues.

Overall, the broadband service is quite reliable. It had a brief outage today, which was resolved remotely. The only downside is the lack of adequate documentation; I only found out my service number after reporting an issue, but at least I have it now.

Date of experience: Jan 15, 2026

Kaylee Hughes Guest

1 month ago

Broadband service is mostly solid with a few issues.

The broadband service is generally dependable and reliable. It did go down for a few hours today, but the issue was resolved remotely. The only downside is the lack of documentation; I only learned my service number after logging a fault, but at least I have it now.

Date of experience: Jan 15, 2026

Kelly Patterson Guest

2 months ago

Account overcharge issues persist.

I was overcharged on my account and after complaining, the issue was supposedly 'resolved,' but it repeated the next month with no compensation. When I challenged this, they offered me £10, which felt like a joke. I recommend choosing a different broadband provider.

Date of experience: Dec 12, 2025

Kristi Guest

2 months ago

Support staff is great, but service issues persist.

I’m giving only 2 stars because Tyler from support is fantastic and provides regular updates. However, I've been without internet for over three weeks due to issues with the service provider.

Date of experience: Dec 09, 2025

Ross P. Guest

2 months ago

Extremely disappointing experience.

An utterly disappointing experience with this company, now facing threats of early termination charges!

Date of experience: Dec 08, 2025

Lucas Guest

2 months ago

Receiving bills after contract cancellation.

I canceled my broadband service on 21/10/2025 and switched to another provider. Despite confirming my cancellation, I continue to receive bills. I was told my contract was never officially canceled, which is frustrating, and now I’m stuck paying for two more months.

Date of experience: Dec 05, 2025

Leonard Guest

3 months ago

Frustrating experience with service setup.

After a positive initial interaction with a salesperson, I ordered broadband, emphasizing the need for a smooth transition. However, the scheduled setup was canceled due to their mistake, leaving me without service. I ended up canceling my order due to the lack of resolution.

Date of experience: Dec 02, 2025

Kylianda Guest

3 months ago

Slow internet speeds, avoid the hassle.

Over time, the internet connection becomes increasingly slow, and customer support is unable to assist. Save your time and money by avoiding this provider.

Date of experience: Nov 23, 2025

CS Guest

3 months ago

Poor customer service and frustrating experience.

The customer service was lacking when I placed an order for an upgrade, and the quote I received was different from what was promised. After canceling my service, my network slowed down significantly. I would not recommend this provider.

Date of experience: Nov 20, 2025

Nayyzo Guest

3 months ago

Frustrating experience with customer service.

Customer service needs improvement. I had to repeatedly get my father on the phone due to his condition, and the lack of coordination among staff was incredibly frustrating. I spent over an hour trying to sort out his broadband package, only to be told to call back later. It was a waste of time for both of us.