Review Time
I wouldn’t do business with this company ever again. I see their reviews are very poor and I must agree. They delivered my order to an address I haven’t lived at for six years and told me it was my fault. Hey here’s your bonus points and we will give you a 30 % discount. NEVER AGAIN. I would caution you .. when everything is fine everything is fine. It’s when it’s not is when the rubber meets the road. They suck!!!!! Take my word for it!! I’m out over $100. Thank goodness it wasn’t more.
I called and talked to somebody, I believe possiblycustomer service. I wanted to inform them that I received a dried out free sample in my expensive box of goods. It was extremely obvious that it was a piece of junk because it came with the sample solution all crusty inside of the clear plastic bag. But instead of someone saying, thank you so much for pointing that out, and letting us know, I felt this person to be condescending and completely unhelpful. I would be very concerned about purchasing anything from this company, considering how customer service is. I certainly would never buy anything again. You can find similar products elsewhere with better prices that work much better. Customer service is so important if you want returning customers and to give good reviews. Lovelyskin get a clue.
The absolute worst. Delivery is often delayed and customer service could care less. They use the USPS and it's always screwed up. Then, the company acts like it's not their fault once it leaves their warehouse. Hello, I bought the product from YOU! When you finally call after more than a week not getting your product (that's supposed to be delivered in "2-3 days)," no apologies, no compensation. They just tell you to wait longer. You have to push them and they finally will reship. Terrible terrible. There are so many other online product stores. Do yourself a favor and go somewhere else!
Wish they changed their mailing system...One thing I like is that shipping is free. I wouldn't buy from them if shipping was not free. However, they use USPS, which either takes a long time to arrive or packages have gotten lost in the mail. Wish they used FedEx or at least UPS instead. I purchase dog products from the site Chewy and I have noticed nothing but an amazing delivery experience.Otherwise, have not noticed issues with products thus far.
The products ordered did not arrive as expected. Leonor Greyl products are shrink wrapped when purchased directly from or from top tier retailers. The materials arrived in boxes that were old and non-wrapped. In my experience these are samples or things that fell off trucks or discounted because of age. When I called lovely skin they fought t and pushed back for almost an hour on accepting a return and finally capitulated with a return shipping label which they charge for.So much for a no questions asked return policy. The people helping me were quite nice but clearly this company is not fully transparent on the quality of the goods they sell.
The very worst customer service, ever! 29 days to receive a product that I paid f$20 shipping for. Arrogant, ignorant customer service, all the way to the top! Completely unaccountable for their process, how things unfolded & handling of products. Not once did I ever feel valued as a customer. Their intention was making me wrong. They even completely deny their own faulty process. My problem remains unresolved & leaves me with a horrible feeling of distaste in dealing with this company. Arrogance coupled with ignorance might be the very worst 2 qualities exhibited in a customer service representative. The worst!! Completely uncalled for. Can’t speak about quality of products since I haven’t received any. A complete turn off to do business with a company that has such Dr. Rita
Lovely skin is my go to store for high-end make up or face products. They have had good selections on the website, but if you go in store, they give you tons of free samples and are very knowledgeable. They helped me choose my samples and I changed my skin care because I loved the way it looked. I have been shopping with them for about 10 years. If you’re in the Omaha area stop in there and see what I mean.
I often receive the orders much sooner than the expected delivery date when ordering, which is so nice. They often have specials/discounts/offers, and if you are a member you get a great discount anyways. I also like that you get free samples with all orders, and you earn points as well which you can use towards your next order.I was a bit nervous when I read the reviews here 3 years ago before placing my first order, but I have made many many orders since, all without any issues at all. I can fully recommend LovelySkin.com, and I give them 5 stars :-)(Orders made to Houston, TX, USA)
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