Review Time
I have loved being with By Miles. I love the simplicity of the app, the ability to do the mini car health check, track where my vehicle is, and the reasonable payments based on how much I actually drive. I’m really disappointed to hear that they’re being dissolved. I have been with them for about five years and have insured three different vehicles in that time.
All staff that I have engaged with, regarding my car insurance has been second to none. They resolve all issues regarding the ending of my car insurance contract and they made sure that any money owed was paid into my account. I was sorry that I could no longer get insurance cover with this company.
I downloaded the app and was genuinely looking forward to try a usage based car insurance app (UBI) as my renewal is coming up in 4 weeks time. The app downloaded okay, but it failed to provide my email link. I looked in the spam folder, not there and tried it 3X. You are not gonna believe this, but By Miles is my fourth attempt in trying to get an UBI quote!!! Now, I am extremely suspicious of these 11K reviews with hardly any other scores? I have taken a photo, so I can provide Trust pilot with evidence that I tried it.
Usually, I can use the app when I need to know anything about my policy and I get an instant response from the chat function. On this occasion I needed to speak to someone in person about a complicated change of vehicle. Kelly was very helpful and even took the time to consult with colleagues and ring me back to ensure I got the best solution. Very happy with the support I received.
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By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
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