bymiles.co.uk

4.5
4.5 Based on 201 reviews

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easi...

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Average Rating

4.5

/
5

201 Reviews

5 Star
83%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
9%

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Review Time

Sad to hear that By Miles will be ending

I have loved being with By Miles. I love the simplicity of the app, the ability to do the mini car health check, track where my vehicle is, and the reasonable payments based on how much I actually drive. I’m really disappointed to hear that they’re being dissolved. I have been with them for about five years and have insured three different vehicles in that time.

5
Date of experience: Feb 24, 2026
Mohamed abul Barakath
miles understood my problem that's…

miles understood my problem that's great and the support they gave excellent. staff SOFIA very professional and friendly.

5
Date of experience: Feb 24, 2026
Kevin
Customer service bymiles

All staff that I have engaged with, regarding my car insurance has been second to none. They resolve all issues regarding the ending of my car insurance contract and they made sure that any money owed was paid into my account. I was sorry that I could no longer get insurance cover with this company.

5
Date of experience: Feb 23, 2026
Mala Papachan
By Far Useless

I downloaded the app and was genuinely looking forward to try a usage based car insurance app (UBI) as my renewal is coming up in 4 weeks time. The app downloaded okay, but it failed to provide my email link. I looked in the spam folder, not there and tried it 3X. You are not gonna believe this, but By Miles is my fourth attempt in trying to get an UBI quote!!! Now, I am extremely suspicious of these 11K reviews with hardly any other scores? I have taken a photo, so I can provide Trust pilot with evidence that I tried it.

1
Date of experience: Feb 22, 2026
Mr Abraham
By Miles was very good

By Miles was very good. Paying for only miles you drive. Only Cons they were not able to renew policy after completeting 2year with them. Other than that all positive.

4
Date of experience: Feb 21, 2026
Keith Glen
Got the answer I was after really good…

Got the answer I was after really good company fair prices really sad that Thai is last year of bymiles wish it was still going on for years to come

5
Date of experience: Feb 20, 2026
Miss Ferguson
Fantastic insurance company

Excellent value for money, and service provided if you needed help.

5
Date of experience: Feb 19, 2026
Peter Mccarroll
I asked several questions which…

I asked several questions which promptly and courteously andeered

5
Date of experience: Feb 19, 2026
Jacqueline
Very efficient!

I contacted because my tracker was causing an issue with my car. They paused my tracker and said they will post one within 3 days. Very efficient!

5
Date of experience: Feb 13, 2026
Dave
By Miles - Excellent support

Usually, I can use the app when I need to know anything about my policy and I get an instant response from the chat function. On this occasion I needed to speak to someone in person about a complicated change of vehicle. Kelly was very helpful and even took the time to consult with colleagues and ring me back to ensure I got the best solution. Very happy with the support I received.

5
Date of experience: Feb 12, 2026

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Business Details

  • By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.

  • email hello@bymiles.co.uk
  • call 03300883838
  • language https://www.bymiles.co.uk

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