Review Time
I had no intention of leaving By Miles but was advised that the company was taking a new direction and couldn't renew my policy as they wouldn't be offering any new or renew By Miles policies. The subsequent communication that I received from the company when I informed them that I had found alternative insurance as legally required to do so gave the impression that I had decided to move and not that they no longer offered By Miles policies. Further more the communication indicated that I could go back to them in the future. If the company is changing direction and no longer offering By Miles policies then the communication should reflect that. Other than the issue concerning the communication I had excellent service from the company in the past.
By Miles support staff is exceptionally reliable. I never have to send reminders or follow up on requests because their responsiveness is proactive and consistent. Every issue is met with clear, high-quality clarification that resolves the matter on the first try. Their professionalism is a major asset to my daily productivity.
Excellent company to deal with for car insurance. Very competitive price as you only pay for the miles you do. Also keeps a check on where your car is from the plug in device which is useful if your car gets stolen. Unfortunately they are discontinuing my car insurance for next year although I’ve been told it’s nothing to do with me or my circumstances. I would have stayed with them for all future cover. Highly recommend.
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By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
