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So, lwhere do I start. I joined the site and canceled after a period of time as per the C-Date cancellation process, however, it didn't cancel. Then I recieve a letter from CMS debt collection in Germany chasing 91 euros! Went on site to see if I could confirm I have canceled and yet when I try I get a big warning page telling me I need to contact the debt collection agency. So I have emailed C-Dates asking them to remove all my account information and contact details and confirm cancellation of my account today. Yet to receive a response. I called the debt collection agency and spoke to Genc who confirmed he will contact C-Dates on my behalf so I emailed him my email to C-Dates including screen shots of similar reviews of people with same issue. C-Dates is intentionally making it difficult to impossible for members to cancel their memberships therefore contravening consumer standards. This falls under EU legislation too. (I'm in uk). This is a scam and one where they attempt to get people to pay for a service that they say people have signed up to for a min period. This was obviously not clear to people when they sign up. Again contravening consumer law. For a German debt collection agency to chase up, what is a small amount of money, from someone in the UK is not feasible. Plus they don't have immediate jurisdiction. They have to go through an expensive route to enforce which would make it non viable. However, C-Dates rely on those few that do pay and that's how they and cms get some money. I will be issuing a cease and desist notice to both companies and reporting them for GDPR failures. Hope this helps others in same situation.Further information to add. I paid for one month service in July 9.90 then cancelled. No further money was taken and yet I received email from cms in November and then the letter in December. Why was I not contacted prior to then? They have a number of subscription options. 9.90 being the monthly then 3 month and 6 month options etc. I have bank about proof that I paid but their cancellation price did not work. I have subsequently emailed cdates direct to cancel any account info but I will not be threatened into paying money I do not owe. I have not used the service since. I unsubscribed from their email updates and all of a sudden they have started sending me update emails again. I will take this as far as I need to as c dates obviously don't want to help to sorry out issues that they have caused.I appreciate your response. I canceled end of July so your cancellation link did not work. I had no chase up for payment from you only the first one from cms in November. My email registered to the account is pjohanlon75@gmail !!! and I emailed your customer service department yesterday on service@c-date !!!requesting confirmation of the cancellation. If it hasn't then I've asked for it to be immediately cancelled. There is little transparency and issues with your cancellation process so it needs looking at to avoid others having same issue. Can you please confirm my email that I sent to your customer service department yesterday and that my account has or is in the process of being canceled?
I have subscribed for a month long trial in November and requested an cancellation after a week, which was accepted and I cancelled the payment with my bank provider as well. After that month my account was blocked and I was getting any more notifications or emails. Until today when I received an email demanding to pay £49.90 for another month while my account was cancelled and blocked.
I was billed by this company for services after I had cancelled a free trial. I am now getting debt collection letters which are incredible aggressive (after a bank card change). They are a bunch of scammers who are taking advantage and then using threatening behaviour to extract money when they have provided no service. Be ashamed of yourselves.To add to this, the C-date response is totally unacceptable. They have said they will notify me if anything changes with my account. My account with them is closed and has never existed for paid services. They are essentially still trying to scam me. Avoid avoid avoid
I didn’t sign up for a paid service. I was autos rolled to a premium membership. Never been asked for any money, account details or card details.I read as I’m a woman I get the service for free.Various websites including your own state this.Contacted CDate as I deactivated my account and they advised the account has been deleted. However, I have now been informed that the site is only free to women is subscribed recently ! I haven’t seen any woman’s reviews in my research. I need to know if I am being told the truth.
Didn't sign up for more than Month but now CMS global collection services demanding €188.35!I never ticked any boxes to say continued membership or anything. I cannot contact them or even log in!. I cancelled bank payments as a complete scam. They had no way to cancel and I never received a request to pay just the above demand. A solicitor has advised not to pay as the company is being investigated by Action Fraud.
I sent a cancellation request within the month timescale. C-Date then proceeded to ignore my email, so I sent a further email, within the timescales, which you responded to say I missed the cancellation period. I used your service for less than 3 weeks. It is full of fake accounts.Apple are not responding to requests about your service, which it seems you are capitalising on loneliness with your greed.
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