Review Time
I have purchased from cakeworthy a few times and I enjoy their products. This last purchase was delivered to the wrong address. I reached out via email to let them know what had happened. I am super impressed with how quickly I got a response and how quickly they reshipped my items, I received them within a few days. I really appreciate how they handled the situation. Thanks, cakeworthy!!
I have purchased from cakeworthy a few times and I enjoy their products. This last purchase was delivered to the wrong address. I reached out via email to let them know what had happened. I am super impressed with how quickly I got a response and how quickly they reshipped my items, I received them within a few days. I really appreciate how they handled the situation. Thanks, cakeworthy!!
Products are always high quality for the price point. Impeccable customer service. Quick response, empathetic, and a drive for customer excellence. I had an incorrect item sent on an order and they were quick to resolve the situation. I will continue to purchase from Cakeworthy again and again! Wish I could give more than 5 stars!
I ordered a Sherpa fleece jacket from them. It was shedding like mad - onto my other clothes, in my car, my mouth and nose. It got on everything. I contacted customer service for a refund and they said no. I asked for a replacement and they said they could either refund, send a replacement, or have me return it. I told them I wanted a replacement and then they said no again. I reiterated what they had just said. I'm so infuriated by their service and lack of quality. I told them I would never be purchasing from them again and will be sure to let everyone I know not to order from them either. Their customer service is awful and unprofessional.
I bought the Aristocats Sherpa Jacket and the AOP Aristocats shirt as soon as they dropped to make sure I got them. I was so excited. Well, they lost my package and let me know the day before Christmas that my only Christmas gifts wouldn’t be coming and not only that, they’re also now both sold out in my size. You know what they told me to do? Go buy it on shop Disney that’s even more expensive, can’t use discount points which is the only way I can afford a $90 jacket, and the AOP isn’t even on Disney. They offered nothing besides a refund. I’ve been a die hard loyal customer since 2020 and have bought A LOT. After this exchange I’ll never buy anything from them again I don’t care how much I want it. Bad company run by bad people with really bad business practices. It’s pathetic. I sell and ship stuff for a living and if I ran my business like this when I messed up (because it’s on the seller until the buyer gets the package, common knowledge they pretended to lack) I’d be homeless. DO NOT BUY FROM THESE PEOPLE. I WILL BE DROPPING VIDEOS OF THE WHOLE EMAIL EXCHANGE. It truly shows how much they do not care or value their customers. I just wish I would’ve listened sooner.
Would give no stars if I could. First they don’t say something is final sale until after you try to return it, then when you do have an item that can be returned, they charge a return fee and the money back can only be used towards store credit. Will never shop there again and I urge you not to either unless you know exactly what you want in the correct size
I just had some of the best customer service from anywhere. I highly recommend shopping from Cakeworthy. Their merch is unique and oftentimes niche. I was trying to use a coupon code that I received via email. The site wasn’t letting me use any code due to a sale that was on… but the item I wanted wasn’t even on sale. I kind of gave up. I received an email reminding me that I had an item in my cart. I replied and explained why I stopped. They told me to go ahead and purchase it and send them the order number so they could refund the amount saved from the coupon code (since the site wasn’t letting me apply it). They processed everything super quick and my refund was taken care of. All of this during Christmas week where I’m sure they are beyond busy. I can’t recommend them enough.
Love ordering from Cakeworthy! I've collected quite a few special pieces over the last few years, and always get compliments, & questioned where I got such fun & nice quality pieces. The prices are sometimes a little out of my price range here in Canada to be 100% honest, however the quality is typically very nice, their sales can be fantastic, and I really appreciate that their website offers AfterPay as an option when I can't afford to pay for an order all at once. Another bonus is the points you aquire with every purchase that quickly adds up to give you discounts on future orders. Its always fun to find you have a $25 off coupon code to use that you weren't expecting. I just ordered a bunch of gifts for Christmas with their Black Friday sale and I know those gifts will be cherished by their recipients for a long time. The customer service is also top notch at Cakeworthy. When inquiring about an item or order they respond quite quickly, and when I needed a refund or an exchange they were quick to help with sending me a refund or even price matching an exchange after a sale had ended.Thanks Cakeworthy! You can confidently say I'll be a long time customer!
Cakeworthy will ghost you when you try to contact about an order and I tried to contact them also on Instagram and got blocked. DO NOT do business with these scammers. I just needed to set up a return that was eligible for return but it wouldn’t work… a simple customer service response was all I needed but nothing and to block a customer on instagram is mind blowing.
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