Review Time
I ordered a air fryer oven they sent me the wrong item with missing parts I tried to return what was sent to me they said its non- returnable ? How can that be possible ? Was on the phone an hour with someone I could barely understand he said send pictures I did still have not heard from them DO NOT ORDER FROM THESE SCAM ARTISTS YOU WILL BE SORRY !
DO NOT ORDER ONLINE UNLESS YOU ARE CERTAIN THAT YOU WILL NOT BE RETURNING THE ITEM. The pan that we ordered was much shorter than expected. It was shipped to us from the Calphalon facility in Southern California. However, when we wanted to return it, Calphalon mandated that it must be returned to the facility in Ohio, and the shipping charges which the customer is responsible for paying was greater than the cost of the pan. In this era of online shopping, Calphalon's return policy is absolutely ridiculous and will be its downfall if the policy continues. We will never order from Calphalon again.
I only bought a handful, maybe three or four pieces of Cephalon cookware, and thank goodness I stopped at that. Besides the fact that food sticks to the supposed non-stick surface of the pan, the actual outside bottom has started to deteriorate. I've owned them for a couple, three years and they all look like crap. So it's back to T-Fal.
Calphalon Classic: Our cookware set has been very well cared for and is about 18 months old. Wooden or plastic, matter of fact Calphalon's own plastic utensils, have been used exclusively. Hand washing has always been done.The cooking surface has gradually shown wear that looks like many tiny scratches. Until recently, they've not gone through the coating, now having several chips in it. Basically we've found a "too bad so sad" attitude. They work fine if you're looking for a short lived product you'll spend a good chunk of change on.We're pretty much done now with all the no stick crap. Back to our 40 year old Revere Ware, that still is in good shape, and our well seasoned cast iron.
I purchased thousands of dollars of calphalon over the last 20 plus years. I recently had a nonstick fry pan’s finish fail. It was a few years old. My warranty claim was denied, even though I submitted pictures and told them where and when I purchased the pan because I did not have a copy of the receipt. Who saves a receipt for a fry pan for 3 or so years? Calphalon obviously does not want to back their product.
My son bought me 2 complete set for Christmas a little over a year ago. The inside coating came off, they wrapped , and I bought the products it suggested to clean with and nothing worked. They look like I have had them for years. I tried to tell them when it first happened but they said I was not through enough with my complaints. 2
Yes, I made a purchase on calphalon last night. When submitting my order, it took off my 20% discount and didn’t realize until too late, as I noticed price changed. When I called about it today, they told me I had to return the item and reorder to get discount. Unfortunately, I just had ankle surgery and it’s hard for me to return it. They wouldn’t just give a credit back to me so I wouldn’t have to go through this process of returning it. I will never order anything from them again. Bad customer service.
Inquired about an issue with a glass lid for a pot. I submitted what was required. Within 5 days I gad a replacement pot an lid. I am quite impressed with their customer satisfaction Now I know why I only purchase calohalon products. They stand by their products and their customers
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