Review Time
I’m right in the middle of dealing with an issue I’ve had to call 4 times about. Still no resolution. Horrible customer service. One of the worst I’ve ever dealt with. Anyone saying it’s great or even decent is obviously a bot or completely fake review.
I have had my Calphalon set of hard anodized pans for 25 years. Years ago, I sent a couple pans back because the bottoms warped; Calphalon stood by their Lifetime Warranty and replaced my pans with new ones--the current models. Now, 25 years later, I contacted them about several other pans which, over time, also warped. This was likely due to my coil, electric cooktop. Nevertheless, Brent Josh, a stellar Calphalon representative, promptly responded, sending a link and simple, clear direction for me to submit photos of my pans. This I did and, the very next day, Brent replied to inform me that my pans were discontinued but they would all be replaced with one of the current Calphalon cookware lines. I was able to select the set I preferred. Brent communicated respectfully, clearly, and immediately every time. I was so grateful. CALPHALON CUSTOMER SERVICE IS SECOND TO NONE AND THEY ABSOLUTELY STAND BEHIND THEIR LIFETIME WARRANTY! Within 10 days of my innitial inquiry, my new pans were delivered to my home at no cost to me. I can't say enough about Calphalon customer care; they're fantastic.
Received a damaged stock pot directly from Calphalon, quickly responded and sent an RMA shipping label. I returned the damaged product as instructed but never received confirmation that they received it and had not heard back from then in over a month. I reached back out to the customer rep and have still not heard back from them. I would recommend avoiding Calphalon products and at the very least would not order directly from Calphalon.
Calphalon Anodized Cookware is another great brand I use for my daily Indian / Chinese, French , Hispanic,Italian & Fusion Cooking , I experiment and cook to perfection for Dear Family & Friends ❣️Calphalon has been in my kitchen for year & years ..Truly can vouch for it 🥰
Customer service is virtually non existent. I returned a pan and was forced to pay for the $15 shipping myself. It has been almost 2 months and I still haven’t received my refund. I have called multiple times and they always say that they “need to consult with the financing department.” I’m starting to think there is no such thing. They said they received my return and that I would get my refund. Then they said that they actually did not have my package and that they would need to investigate. Do not buy directly from the company’s website!!
I got a Calphalon espresso Machine. It was not working from the shelf. I contacted customer online and I got a response in less then 24 hours asking for photos and a video (so I sent them) the next e-mail they said they would like me to send them the machine so they can see what was wrong and they sent me a pre-paid label to send it to them; I sent it off the next day.. 5 days it took to get to it’s destination we got an email on the 6th day saying they were trying to locate the Same machine that you had so we can replace the one you sent to us. One day later they sent me a email stating that they could not find the same one (but they were willing to send me an upgraded machine or $400 to cover the cost of another one) we chose the upgrade and it is set to be here tomorrow. It’s been a total of 10 days. In my opinion there customer survice is great; and will be willing to buy from them again
DO NOT BUY THEIR PRODUCTS! They DO NOT stand behind their warranty and have the WORST customer service! I have life-time warranty pots and pans, opened up a warranty and sent them in and only received 1 pan back, after 3 months. and customer service via email, their website, phone, corporate,...doesn't respond. I have even opened up a complaint with the Better Business Bureau and STILL not any follow up from this company. Despicable!
I own approximately $1,500 worth of their products; nearly the entire line of the Space saving pots and pans etc. We sent them pictures of a pan which warped. They asked for more pictures. We sent more including every set we owned in order to establish we are truly customers. Now months later nothing from them. If I could return every one of the items I would. It's NOT a life time warranty when you ask a customer when they purchased the item... and you might think it's good business to never respond to customers needs or replace one single item... Trust me, it is not. With every cooking class we attend I will warn people not to buy their products....NEVER AGAIN
I recently purchased the double "oil infused" small fry pan set from Kohls. Let me tell you, these things are GARBAGE! These are supposed to be non stick. I purchased whole sets in the past and they are pretty good pans. The "new" stuff is nothing like the Hard Anodized cookeware, but just as expensive. Making fried eggs in them with oil added, we a true fail. These eggs looked nothing like fried eggs when I finally got the pried them from the pan. I'm done with this brand as nothing half the price can be this bad!
Same as everyone else .... NEVER should bought a Calphalon pan. Not even worth 1/3rd of the money. And WORST customer service I ever seen. Literally. I bought a BRAND NEW pan, opened box, and there was a bad weld on a rivet. The metal literally leaked out on top of cooking surface. Making pan unusuable. So far, been 21 days... had to send 4 sets of pictures. Then pictures with case number ... then a long form letter about how it was used (it wasn’t. It was literally brand new). The silence. Haven’t heard back in two weeks. Can’t call. They won’t respond. I’m out $120 for worst pan I’ve ever bought. Never buy from this company, ever. MUCH better options out there.
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