Review Time
Do not interface with this company for any reason or purchase. I bought two pair of swimming headphones which should have been easy to set up and then work, right? Well when you find out they don't and want to return, be prepared to have to start blood pressure medication. The return policy is a joke. So complicated and once you finally hear from them, it makes you smile because you cannot believe it. STAY AWAY FROM CANEMAX! September 3, 2025 is an estimated beginning date. May have been before. Today is February 26, 2026. Still begging for what I am owed. (pitiful too - how they figure their refunds)
I ordered a swimmers watch as a birthday gift and it was great until I found that the charging cord was missing. I reached out to the support team multiple times but just received vague responses. I couldn’t find a way to buy a compatible charging cable, which isn't available in the country. The company's advertising feels misleading. This has been the worst customer service I've encountered, with no clear answers.
I purchased two pairs of heated gloves. They arrived fine, but one pair was missing a part for the battery pack. I contacted support, explained the issue, and sent a picture of the defective part. They responded quickly asking for the picture again, which I resent, but I never heard back despite following up. This place feels unreliable, and I wouldn't buy from them again.
I ordered a swimmers watch as a birthday gift, and it was great until I noticed it was missing the charging cord. I tried multiple times to reach out to customer service but kept getting redirected without any help on how to buy a compatible charging cable. The company’s advertising seems misleading. Their customer service is the worst, and I received no answers.
I ordered a product and it took a long time to arrive. When it did, it didn’t function as described. I reached out to the company for a return and refund, providing pictures of the item as requested. They promised to get back to me with return instructions, but I haven’t heard anything since.
I bought Telybuds, and it took a long time to arrive. They ship from overseas, and the instructions were poorly written. They are not compatible with my 2-year-old TV. After dealing with their AI customer service, which took several exchanges to get a somewhat helpful response, I found out they would reimburse me for a return but wouldn’t cover the expensive shipping cost. Avoid this company.
I used this company to buy a waterproof Bluetooth speaker but never received the item I ordered. It wasn’t even listed on their website. They responded to my email with various excuses. I learned my lesson: DO NOT USE THIS SITE. IT’S A SCAM!
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