Review Time
I ordered a watch on January 9th with express delivery (3–5 days). They promised fast delivery, but so far no one has responded and nothing has arrived anywhere. I also wrote to their contact email, but no one replied either. I've been ignored for more than two weeks now… If anything changes, I’ll update my review.My order number: #26802
I ordered a watch on November 1, 2025, which seems to have been lost by the shipping service, and I had already paid the shipping tax. I have sent numerous emails, but responses have been sparse, with the last one being over three weeks ago, where they offered a refund or replacement. I chose replacement, but since then, I haven't heard anything from them. Their customer support is unacceptable, and I feel utterly let down. I will not be ordering from them again.
I placed an order for a watch on November 1, 2025, which was reportedly lost during shipping. Despite paying the shipping tax, my attempts to reach out via email have been largely ignored, with only a few responses, the last being over three weeks ago, offering a refund or replacement. I opted for a replacement but have received no further communication since. The customer service has been appalling, leaving me feeling utterly let down. I will not be ordering from them again.
I really dislike leaving negative reviews, but I feel compelled to do so. I ordered a watch five weeks ago during a sale, and I was informed that a shipping label was created. However, tracking led me to a site indicating my parcel was expected but not moving. After several emails with no response, I reached out via social media, which finally got a reply. They initiated an internal investigation about my shipment, but the last update I received was on December 15, and I have heard nothing since despite my requests for more information. This was intended as a Christmas gift, and I’m losing confidence in their ability to resolve this. I need a refund if I can't get an update soon. Update: I was informed on January 4 that my item was lost in transit. I requested a refund on January 6, but despite multiple follow-ups, I’ve received no response.
As a first-time buyer, I ordered a watch on December 18, 2025, and a necklace on December 20, 2025. While the necklace shipped, I was later informed that I owe import fees to the shipping provider, which I feel should have been disclosed before purchase, as these fees exceeded my order total. Now, my watch order hasn't updated at all since December 18. I was upset about the import fees and sent several emails to cancel, but ultimately decided to proceed with the order, sending more emails to ensure it was processed. I've received no replies despite my efforts. It's been a frustrating experience, and I'm unsure about the company's reliability. If the watch isn’t available, I need a refund to cover the unexpected import fees. As of January 11, I still have no update on my watch, and my necklace order has now also been lost in transit. The company is waiting for the shipping provider to decide before they consider sending replacements or refunds. I truly want these items but feel abandoned. I might have to request refunds for everything.
Initially, I was apprehensive about placing an order due to the negative reviews. However, after reading through them, I noticed that most issues were related to shipping delays rather than product quality. I contacted the company, and they explained past issues with a delivery partner but assured me they had resolved them. My watch arrived in four days, just as promised, and it's actually quite impressive—solid and even better looking in person. I understand the frustrations others faced, but my experience was smooth, and I'm glad I didn't cancel my order.
I was initially skeptical due to the reputation of many brands online, but my order arrived in just two days and the quality is outstanding. It feels premium and looks even better in person. I didn't expect this level of quality at all. I will definitely be ordering again soon.
It took two and a half months to receive my order, even though the site stated shipping would take 3 to 7 days. After many emails, I discovered my address was missing. They said they'd resend it, but I still didn't receive anything. After updating my review to share my experience, they quickly sent my package. I finally received it and was even given store credit as an apology. The products are beautiful, and the staff is friendly, but the hassle makes me hesitant to order again.
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