Review Time
I was very surprised to open my purchase and see the self assembled frame, when each of the beautifully curated photos show VISIBLE external frames. When I simply selected the art I wanted, I made the mistake of thinking the framed option I was buying was identical to what I viewed, again my mistake. On further investigation post purchase, I couldn’t find any purchase option that allowed me to buy the art with visible frames as shown. On contacting the Support Team I was advised that I should have visited a number of further pages to understand that self framing was provided to save shipping costs. So the ‘stick’ kit that arrived with my rolled up artwork was it. Maybe I’m the only person that didn’t understand this but I thought I’d at least advise after paying $105 USD for each piece, as I certainly expected much more than what I received CheersWPK
Scam. Overseas company sending sub-par prints and frames you must self assemble. (They don't make this obvious on purpose) If you need to make a return you'll be paying for shipping all the way to New Zealand. Garbage.Edit: I finally opened the package to not go through the hassle of return and the print is completely damaged. Please tell me where I can upload pictures!After I reached back out to let them know the canvas was indeed damaged they tried to say it was a mirror edge. This thing has a huge uneven grey patch running the entire canvas VISIBLE. Here's their response. "Avalon you seem like quite an insecure and anxious little man so we need to be careful how we talk to people like you. I don't want to speak down to you like a little boy but as you well know, all canvases get a mirror edge border - a copy of the inner picture to allow for framing. Is there someone I can speak to who has English as their first language please? Love your haircut"Don't do it. Do not give your money to these scammers!
I don’t usually write reviews, but felt like this should be known. I’ve been ignored for months and receive a response every 30 days saying not their problem I should contact the courier for a failed delivery. Which courier? I don’t know as I haven’t been given any information. Canvas castle were quick to take my money but have been shocking at ensuring I receive the goods I paid for. I’ve requested a refund and been ignored.
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