Review Time
Just before Christmas, my girlfriend believed she was going to receive a $5000 loan from the company. She paid a $330 fee presented as a lender's charge. A fake receipt for the $5000 deposit was issued. As time went by without any loan being approved, she was informed that an additional $200 was necessary to release the funds. With only $170 available, she became frustrated with me, as they claimed it would suffice to unlock the money. I advised against sending it, and now she is trying to contact the bank. This situation, which takes up half of her support payment, has left her heartbroken and very upset. I hope the bank can assist in resolving this issue. Merry Christmas to everyone.
A few days before Christmas, my girlfriend thought she was going to get a $5000 loan from the company. She paid a $330 fee that was described as a lender's charge. They sent a fake receipt for the $5000 deposit. As time went on without any loan approval, she was told another $200 was needed to release the funds. With only $170 available, she got upset with me, as they insisted it would be enough to access the money. I advised her not to send it, and now she's trying to contact the bank. This situation, which takes up half of her support payment, has left her heartbroken and very distressed. I hope the bank can help with this issue. Merry Christmas to all.
To support our family, we needed to remortgage our home of 35 years. Since we generate income from the asset and are past retirement age, many financial institutions were hesitant. However, the team at the company, led by a representative, helped us when others couldn't. They honestly explained that the process "was not for everyone" and found the right financial institution for us, guiding us through each step. The representative was exceptional, providing patient, professional assistance throughout. We couldn't find any faults with their service. We genuinely have nothing but praise for the company.
We encountered a high level of professionalism from the company. We highly recommend them. As expats from California navigating the process of buying a property with a mortgage in the UK, the representatives were clear and always available to answer our questions.
After facing numerous obstacles in finding a mortgage that fit my specific needs, the company assured me they knew lenders who could assist and were confident they could secure a mortgage for me. Initially skeptical due to the high fee, they exceeded my expectations, providing outstanding service throughout. They even assisted on completion day when my solicitor was unhelpful. Worth every penny. A special thanks to the representative who worked diligently on my case.
From my initial conversation with a representative, I felt assured that the company understood my situation and had great knowledge of the UK lending landscape. The service provided by the representatives was excellent throughout, delivering exactly what I needed as discussed during the initial call.
The treatment of customers is absolutely unacceptable. I paid an upfront fee of £795 with the promise of a mortgage. After two weeks, I was informed that a mortgage was not possible and that the £795 would be refunded. This refund never occurred, and all communication ceased! My emails went unanswered. After reviewing past experiences, it appears many others have faced the same situation. I would advise avoiding this company at all costs; they will take your down payment and then ignore you. I'm currently addressing this with my credit card provider. This is corporate bullying at its worst.
The experience was completely disappointing. Had we not sought advice elsewhere, we would have lost the house we wanted. They have an inflated sense of self-worth working from their luxurious offices, but a representative treated us poorly. Charged £795, advised us to wait for credit reports to update, and then we never heard from him again for four months. We took matters into our own hands and found another company that listened and secured an offer within days. Thank goodness we did, or we would have lost the house. If I ran my business like that, I'd have no customers. Who takes £795 and then disappears for four months? I complained to the ombudsman, but he sided with them. I would avoid this company at all costs!
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