Review Time
I have ordered online from caratlane India and the initial delivery date was a month away from the date I have ordered . The delivery date got delayed for about 10 days . Then again date got pushed to 2 more weeks . So in total I have to wait for nearly 2 months without getting delivered and constant delays . Such a worst service and customer service is also not reachable . Even they can do nothing . Such a horrible experience
Soundarya assisted me in identifying suitable products and thoughtfully showcased every available piece in the U.S. over a video call. She was extremely patient and addressed all my questions thoroughly
I had placed two orders online and wanted to merge them into one while canceling and adding a few new items. A representative from the support team did an outstanding job resolving my issue. They understood my request and ensured that the appropriate discounts were applied. I love the jewelry, trust that it comes from a reputable source, and was very satisfied with the customer service. The experience truly reflected the quality of the products and services offered.
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