Review Time
I want to especially highlight the memorable customer service experience. I had to return my pair and ask for another in half a size bigger. The whole process, starting from assessing the current fit on the first pair and agreeing on the next choices up until the delivery of the final, well fitting pair, was characterised by reliable, detailled, patient and quick responses from multiple people of Carmina's customer service team. Thus, I felt well guided and in good hands since the start of my request. The fact that the first return for EU customers is free made the entire procedure very smooth. I am yet to properly break in the shoes and cannot comment on the wearing comfort based on long experience but after two short walks so far I'm feeling fairly comfortable and certainly enjoy the attention to detail that went into crafting this aestetically as well as functionally pleasing piece of footwear. A clear recommendation from me!
I want to especially highlight the memorable customer service experience. I had to return my pair and ask for another in half a size bigger. The whole process, starting from assessing the current fit on the first pair and agreeing on the next choices up until the delivery of the final, well fitting pair, was characterised by reliable, detailled, patient and quick responses from multiple people of Carmina's customer service team. Thus, I felt well guided and in good hands since the start of my request. The fact that the first return for EU customers is free made the entire procedure very smooth. I am yet to properly break in the shoes and cannot comment on the wearing comfort based on long experience but after two short walks so far I'm feeling fairly comfortable and certainly enjoy the attention to detail that went into crafting this aestetically as well as functionally pleasing piece of footwear. A clear recommendation from me!
I have been watching a lot of YouTube videos on the quality of Carmina shoes and was motivated to buy one and when it came I was amazed by the quality and detail to standard of the boot and this made me to immediately order a second pair. This has just arrived and am impressed now considering getting another pair.
Fits great, looks right with suits and tailored pants. More style forward with jeans. If you wear Meermin's hiro last in size 8E (standard width) UK, the simpson last fits in the same size great (on me), just hugs the foot closer and better. Don't know much about leather but the black box calf in person the grain looks very fine/smooth (which is good) and when the leather eventually creases, it rolls nicely.
I’ve been ordering from Carmina for years, including several MTO pairs, and I’ve generally been very happy with both the product quality and customer service. Unfortunately, my most recent experience has been disappointing.I ordered a pair of shoes on November 1st, but received the wrong model. Mistakes happen, and that part didn’t bother me. What did concern me was the follow-up: when I contacted customer service, they initially treated the situation as if I were requesting a standard exchange. Only later did they acknowledge the actual issue — and informed me that they had no idea where my correct pair was.More than a week has passed since my last message, and I still haven’t received any update or response, despite following up myself.This level of communication simply isn’t acceptable, especially given the brand’s reputation and price point.
I have been a Carmina customer for many years and always only had the best experience regarding product quality. After deciding on my first custom order, I reached out to Customer Service (Brenda) and the whole journey has been absolutely marvelous and significantly better than almost all "luxury" brands I have interacted with. Brenda was not only quick, but also extremely helpful, made me feel valued and provided true advice. I am looking forward to receiving the final product.
Amazing Quality and outstanding Customer Service!I bought 2 Cordovan soller Boots and one Boxcalf wingtip boot. The Quality and craftmenship is flawless and the customer support absolut outstanding - Thanks to Brenda and Marie!!! I always remember the saying: "You get what you paid for" - Carmina Boots are almost made to last. Thank you that the delivery was spot on !!
I have been buying Carmina shoes since a visit to Barcelona back in 2018. I bought 3 pairs of shoes on that trip and love the build quality and beautiful shape. I consider myself lucky to be able to afford them.I live in Singapore and purchased multiple pairs of Carmina shoes this year. Some fit perfectly and others did not. The way Gianna worked with me to resolve all fit issues really made me feel completely confident that regardless of the initial decision, the company does things the right way and I have no doubt this company is solid. Expert advice, patience, assurance that things will be ok, and responsive support.I will no doubt be buying more shoes from Carmina and it is because I know if the size isn't right, they will exchange it and they even helped when I got taxed twice for the same pair of shoes. Carmina is quickly becoming my go-to gift choice for close friends and loved ones. The poison is real and I want more people to experience the style, comfort and build quality of this shoe company I've come to love.Thanks Gianna and team. I know this review comes so late as it's December and I spent so much time between July and September sorting out the issues I really ought to have done this review sooner. Cheers and I wish the company success!!
I discovered a Carmina store in Paris six years ago and bought a pair of women’s boots. The quality of their footwear is exceptional and the styles are timeless. In the past year I have purchased an additional 4 pairs of shoes online as there is no store near where I live. Having access to unparalleled customer service when buying shoes and boots online is integral to buying something of worth online. I will not hesitate to buy from Carmina in the future. My experience, primarily due to Marie in customer service, has been outstanding. Highly recommend.
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Mallorca Handmade shoes for men and women. Shoemakers since 1866 Specialists in oxford shoes, cordovan shoes and loafers. Leather style and quality for your shoes. París, Madrid, Dubai, Barcelona, New York and Palma de Mallorca.
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