Review Time
The representative assisted me tirelessly throughout the holiday season of 2025 (from Dec. 22 through Dec. 31). Their professionalism, thoughtfulness, and prompt actions exceeded my expectations and any previous experiences I’ve had with other major luxury online platforms. As a longtime admirer of the brand, I must say it never fails to impress its clients, not just with beautifully crafted garments but also with outstanding customer service.
I am deeply disheartened by the quality of the products and the lack of professional service at both the local store and headquarters. I own items from various luxury brands and have never encountered such poor craftsmanship or customer disregard. I bought a bag for $2,000 in September 2023, and even after using it fewer than 10 times, the buckle broke. While I recognize it's technically out of warranty, one would expect a luxury brand to uphold its craftsmanship. The follow-up has been unacceptable; I was promised callbacks that never came, and I had to visit the store three times for updates. An executive even assured me she would escalate my matter, but that never happened. Being told today that "nothing can be done" after being ignored for weeks is truly insulting. I took pride in supporting this brand, but this experience has shattered my respect for it. I will not shop here again.
I am extremely let down by the craftsmanship of the products and the lack of professionalism at the local store and headquarters. I own items from various luxury brands and have never faced such poor quality or customer disregard. I purchased a bag for $2,000 in September 2023, and despite using it less than 10 times, the buckle broke. While I understand it's technically out of warranty, one expects a luxury brand to stand by its quality. The follow-up has been unacceptable; I was promised callbacks that never came, and I had to visit the store three times for updates. An executive even assured me she would escalate my issue, but that never happened. Being told today that "nothing can be done" after being ignored for weeks is incredibly frustrating. I took pride in supporting this brand, but this experience has ruined my respect for it. I will not shop here again.
Afful F provided an outstanding customer experience. His professionalism, attentiveness, and thoughtful guidance helped me find a highly sought-after fragrance that was unavailable online. Polished service and clear communication reflect the brand's standards. Five stars.
I'm not usually one to leave reviews, but this situation warranted it. After buying a calendar for my wife that she had wanted for 18 months, we discovered one of the drawers was empty. I contacted customer support, and my call was answered within a minute, which was impressive given the holiday season. The representative listened to my issue and resolved it quickly. Thank you to her and the company; wishing you all a Merry Christmas.
I wanted to order perfume for my daughter's Christmas. The company had a promotion that offered a free gift with purchases over £99. I thought this was a great deal since my daughter is traveling soon. The perfume was pricey, and even with a 10% discount, I spent £113. However, the free gift didn't appear in my purchase. They stated that because I used the discount, I wasn't eligible for the free gift, which I find deceptive and unfair. I could have easily bought the perfume elsewhere for less. This lack of customer care is disappointing, and I will not be returning.
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