Review Time
My reservation was set for after 10:00 p.m. at the airport, but it was booked with a company that closes before that time. The confirmation didn’t mention their hours. I tried to contact the service and the rental company before my trip but received no response. The service indicated they close early, which I found online, leading me to think I could still pick up the car directly—but I was wrong. I’m sharing this to alert others; leaving families stranded late at night is unacceptable, especially without guidance. Ultimately, I had to pay significantly more to rent a car at the airport.
My reservation was for after 10:00 p.m. at the airport, but they booked it with a rental company that closes before that time. The confirmation document didn't mention the rental company's hours. I tried reaching out to both the service and the rental company before my trip, but there was no response. The service informed me they close early at the airport, which I confirmed online, leading me to believe I could still get the car directly—this turned out to be incorrect. I'm sharing this to warn others, as leaving families stranded at the airport late at night is unacceptable, especially without guidance. In the end, I had to pay much more than I expected for an airport rental.
This business is highly untrustworthy; the name did not match my reservation. The location was nonexistent, and when I called, they claimed Google hadn’t been updated. They wanted nearly $400 more and offered random discounts. I never received the car or a refund. It was a terrible experience!
I rented a car to pick up from the airport. I called their number, and they assured me they had an office, but there was none. At midnight, I called a number that led to voicemail. They don't have any online reviews. Their receipt was from a different company, and none of the shuttle staff had any knowledge of them. I would advise staying away.
This was one of the most disappointing customer service experiences I've ever had! They overbooked and gave my car to someone else, and the agent was incredibly rude and indifferent. I spent three hours finding another vehicle during spring break and ended up paying four times more than I expected. Please avoid this service as they frequently change their name, but their poor ethics remain.
I rented a car for a one-way trip over 500 km. While it seemed acceptable, there were pros and cons. The car was clean and relatively new, and the price was fair. However, I faced a 30-minute delay at pickup and felt rushed. The fuel gauge dropped from full shortly after leaving, and the right wheel made odd noises. I was contacted about changing the drop-off point and then informed of delays. Overall, while the car might get you to your destination, prepare for delays and extra fuel costs.
I used this service at the airport and received a car with significant stains on the back seat. When I complained, they were dismissive and said there were no other cars available, dropping me off at the airport rental center. All other agencies were out of cars, and when I finally found one, I had to pay the no reservation rates, costing me an extra $325 for four days. I would never use this service again; their staff showed no respect for customers.
I rented a car recently and found a better rate than many other aggregate websites. Using their ratings, I chose a well-regarded agency and had no issues picking up the car. This was my first time booking with an independent, and after this positive experience, I will definitely consider it again.
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