Review Time
Received the wrong product and they are refusing a refund!! They are saying it will be too expensive for me to ship back and are offering less a than 1% credit to keep what I received. I ordered a streambox S6 and received something inferior and totally different that doesn’t work.
I didn't even want to give this company any stars. But they made me choose one before I could write a comment. I ordered a piece of equipment from them and even paid for the faster shipping. The order looked as though it had been shipped and then all of a sudden the shipping information just stopped, last seen in Iowa somewhere. I then reached out to them, via email to make them aware that I ordered a product from them and paid for the faster shipping method and I still haven't received my order. Now keep in mind, this was after over a month of waiting. They responded stating that "Oh we check your tracking information and there are no updates". They then responded saying "We are resending your order and even gave a new tracking number. Ok, I thought all was fine even though I didn't understand why the long wait after paying for upgraded shipping. Then the new package came within two days. I was like WOW, that was fast and was happy that it arrived. After opening the package, I see that they sent me a completely bogus item, not what I ordered. I'm done at this point. I sent them pictures of what they shipped out to me and then explained to them that this is not what I ordered. They emailed me back and stated that per their records, this was what was ordered. I then sent them the order conformation email that they provided showing that NO, what you shipped to me isn't what I ordered and the conformation email that I just sent to you proves that what you sent to me is not what I ordered. I asked them to please refund my money and send me an address so that I can return this wrongfully ship item back to them. They have not reached back out since. This company will be reported to the BBB and I believe everyone scammed by them should report them as well. Please do not spend any of your hard earned money with Cathedraly.com unless you feel like just having your money stolen from you. They are crooks and with no shame advertising false products that they don't have.
the item is a different product which they sent me and was not what I purchased. Been sending them emails and they responded with this is correct I have requested a refund from them for the product. They tried to appease me by giving me $10.00 dollars as compensation. I declined i want what I purchased. I have a pic from the sale and from there website of what i purchased and what they sent me. They are two different products.
Superbox s6 was ordered and a itv junk box was received. It’s a scam. They are 2 totally different than products, and the box they sent me is a junk box that does not even turn on.I was scammed by cathedraly. They claim they sent em the right product even though I showed the pictures of what I ordered vs what I got. I filed a claim with my bank and the police dept. My bank advised that they are under investigation because of so many charge backs from people being scammed.
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