Review Time
Not just the most competitive price but a fast professional service where we were kept up to date at all times. The fitter was friendly and professional and answered all our questions. Really recommend this company to anyone thinking of getting a cat flap fitted.
The communication and prompt replies from Sarah in the office and efficiently of measuring and fitting from CJ were a rarity. Great service from start to finish. Although I already had the capflap to fit, you could go to them for advice as they know all the products.
Delighted with the service Cat Out of Glass gave me from initial advice about the process of measuring and choice of cat flap suitable for my cat to the quick, efficient fitting. CJ was professional and friendly and gave me clear instructions about the use and care of the cat flap. I now have a stylish, clean cat flap! Thank you!
From start to finish, the service was excellent. Sarah was prompt, clear, and helpful with all the arrangements, and CJ did a fantastic job on the day — polite, professional, and very efficient. The whole process was stress-free and smooth. Our cat is already curious about the new flap, and we’re delighted with the result. Truly a “pawsitive” experience — highly recommended!
From the start to finish the service was excellent. Sarah gave communication throughout the process and every step and CJ our fitter was so nice and knowledgeable. We wouldn’t know CJ had been so tidy. We very pleased with our cat flap and glass panel. Best wishes Graham.
It was great in every way:1. they reply very quickly to e-mail queries2. they're friendly and you know you're talking to a real person, not a droid3. they're SOMEWHAT more expensive than others, but not significantly4. they came in to check the size, came back within 2 weeks (this might vary depending on time of year, I think)5. They removed old patio doors, installed new door, installed the flap, left.6. Flap works, cat got used to it (it took about two weeks, with some training. i.e. treats)7. We chose this company because of the positive reviews here, and we're as happy as others before us! :)
One of the best companies I have ever come across! I was after an upgrade from a normal flap to a microchip one and needed a new piece of glass as the hole needed to be bigger to accommodate the new flap. I contacted many local glass companies and they were unable to do this.I was after Georgian bars and a cat flap hole and I think this is what the problem was with local companies saying no or simply not getting back to me and I started to think it wouldn’t be possible - that was until I found and contacted Cat out of Glass. Both Sarah and CJ have gone above and beyond and provided exactly what I wanted. Sarah couldn’t have been more helpful and her communication is fantastic. All emails received a quick reply that explained everything, even over the bank holiday weekend when I initially made contact. CJ arrived as arranged, first to measure and secondly to fit the new glass and flap and this was all completed quickly, professionally and without hassle. Rare to find a company that you cannot fault, a true credit to you both for creating such a wonderful company. I would recommend Cat out of Glass to anyone and I wouldn’t go anywhere else. Thank you so much Sarah and CJ for helping me achieve what I wanted, it wouldn’t have been possible without you both.
I would love to give more than 5 stars for this company. From initial enquiry to today’s install it has been a pleasure. Dealing with Sarah has been so easy, the options explained and our order handled with speed and efficiency. The visit and install with CJ was flawless, and our glass door is now the perfect access for our cats. Thank you so much.
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As cat lovers ourselves we understand how frustrating it can be to have to open a window or door for your cat at an inconvenient time – the constant scratching and meowing at the door.
Perhaps you have just have recently moved home, bought a new kitten or have rehomed a rescue and your cat is used to the freedom a cat flap brings them?
You can rest assured that you are in good hands. Great pride is taken in our level of customer service. We respond to all enquiries promptly, survey & install as quickly.
You can relax in the knowledge that your pet has access to the outside world.See more
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