Review Time
My experience with Christian Brothers has been a very satisfactory one. They all have been attentive, helpful, and courteous to my husband and I when we have needed service for our car. We find them honest, very
respectful, with how they treat us. They do all they can to help the customer. It's always a pleasure being treated with a friendly smile, and cup of coffee! :) Rhodes and Phil are very pleased with your service. Thank you sincerely!
The positive aspect is that the various locations maintain a good level of cleanliness and friendly service. However, I find their expertise in diesel engines to be quite limited. The pricing feels excessively high; $215 for an oil change on a 2.8 seems outrageous, especially when the typical cost is around $180 at most. Due to my limited options at the time, I had to proceed with them. They also tried to charge me over $1400 for replacing the turbo intake hoses, whereas the dealer would have done it for $918. I managed to complete the task myself in just 45 minutes. While shop supplies are part of doing business, they seem to itemize it unnecessarily. I will not be returning to their shop.
I received exceptional service at this location. The facility was clean and organized. I went in for an oil change and inspection, and though the wait was about an hour and a half, it was manageable. They provided thorough explanations of the work done, along with visual documentation. Overall, it was a delightful experience.
The service at this location was exceptional. The facility was clean and well-organized. I went in for an oil change and inspection. Although I waited about an hour and a half due to other customers, it was reasonable. They provided detailed updates on all the work done, complete with pictures and videos. Overall, it was a wonderful experience.
I had a truly frustrating experience here. I should have considered the previous reviews before coming in for a simple oil change and inspection. After scheduling an appointment, I waited over three hours without any updates about the delay. Eventually, I received a text with a report, but I had already specified no additional work should be done. In short, be prepared for a wait of 4-6 hours for an oil change or inspection. I wouldn't recommend this place for any serious repairs.
This was my first review for any business, but I feel I need to share my experience. The pricing here was significantly higher than other quotes I received for a simple repair. When I raised my concerns via email, the response felt dismissive. I expected a more constructive discussion regarding the pricing differences. Unfortunately, this experience has led me to decide against returning to this location.
Stay away from this service center. My son brought his car in for an oil leak repair, and after they replaced the oil cooler and gaskets, the car started overheating on the way home. They claimed he needed more repairs for over $1,000. After multiple visits and significant expenses, they still couldn't fix the issue, and the car ended up with a blown radiator. We eventually took it to a reputable mechanic who found the real problem. This place is not trustworthy.
I had to take legal action to resolve my issues with this service center. They had my car for weeks to fix a coolant leak, but it broke down shortly after I picked it up. They offered me a small amount to settle, claiming no responsibility for the ongoing problems. I will never return to this place.
I had a poor experience here. I brought my car in for a simple shock replacement, but they conducted an unnecessary inspection and claimed I needed extensive repairs at inflated prices. I had just serviced my car elsewhere, so their claims felt dubious. After raising my concerns, I received no follow-up from management. This lack of communication reflects poorly on their leadership and practices.
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Does your vehicle need service? Repairs? Are you unsure what the problem is? Turn to professionals you can trust and call Christian Brothers Automotive today.
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