Review Time
The app offers some great workouts and I liked the recipe options too. My annual subscription was due to finish in November and I thought I would continue as the Black Friday offer was on with a 25% discount. However when I tried to renew I couldn’t and did an online chat with one of Centr’s employees. They told me as I was not a new member I was exempt from the discount. However on the Centr’s instagram page I commented on the exemption and they replied to say I was still entitled to the discount but again when I tried to apply for a continued annual membership with discount it wouldn’t process. I cancelled my membership and chose another app Fiit which incidentally is a great app. I am still receiving emails from Centr offering a 25% discount.
Same story as the rest - I have been charged for years after using the free trial. I did cancel it, unfortunately didn’t clock the payments as they were coming out with several others. That’s totally on my and my lack of vigilance. What’s so awful though is their lack of response. I’ve emailed twice now to have my account deleted (it’s set up under an old email that I no longer have access to) and I’ve had zero response. So I need to raise this issue with my bank and hopefully they can halt this and all future charges.
Sadly, joining the list of people here that have had money taken for years(!) after cancelling the trial. I joined the trial like many - didn't see the benefit of using this over the others that are much cheaper so decided not to keep it. I tried cancelling in the app, but had to cancel via the website as the app didn't have that capability at the time. I cancelled my membership.Here we are 4 years later, and I only find out that I'm still being charged when I received an email to say my subscription was about to be renewed (I've not had any other email from them since signing up 4 years ago!). I emailed to query it, only for them to very politely tell me I've never cancelled my membership, and they quite happily shared with how many times I had been billed since first signing up. I'm so upset, as you can imagine, particularly knowing that I did actually cancel - I remember going through the process of this, being annoyed that I couldn't cancel in the app...Please don't sign up unless you're absolutely sure you want to continue to be billed for this - because you will be regardless of cancelling it.
I have had nothing but a great experience with this app and company. I tried the free trial December 2022. I cancelled before renewal because I wasn't using it that much. No issues. I was not charged. I decided to give it another go a couple months later and ended up loving and using it a lot once I gave it a fair go. At some point in 2023 they had some technical issues and I wasn't able to log in for a couple days. They got it sorted quickly and have me an extra month on my subscription for the inconvenience. I confirmed that extra month earlier this year when I wasn't charged for renewal until one month later than I should have been charged so I know they kept their word with that. I've had to contact their customer service a couple times for minor things or questions and they always get back to me quickly and are very helpful. The app itself is fantastic. They have workouts for everyone, sleep sounds, meditation programs, recipes and articles. If I had to pick just one app for my wellness this would be it.
Started in 2020, there's good programs no matter your level to get you started building the habit. Love the food and ease it makes shopping with zero waste, would say it pays for itself in that regard. I also never went back to the gym after everything opened as I'm fitter than I've ever been just using the app at home. My wife & I dont go a day without it now . We also wanted to try vegetarian for a while and made it so easy just switching the option on the app. Love it. Most of the bad reviews seem to be people forgetting to cancel their free trial rather than any experience of using the app.
Same story as the rest. They’ve been charging my card for years without me consenting, receiving any form of notification or anything. I am devastated. AVOID AT ALL COSTS. They are scammers and I intend to take this as far as I can go to get my money back, they are criminals.
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