Review Time
I inquired about resending a package that was lost during shipping. If they agree, they will send an email confirming the credit. They should refrain from offering to resend in this case and avoid promising quick delivery if it can't be guaranteed. The package was shipped later than the promised arrival date... 8-12-2025. While I understand credit is quicker, don’t offer to resend the item. This has caused me a lot more hassle. Therefore, I cannot recommend ordering from this service.
I asked if they could resend my package after it got lost in transit. If they agree, they'll send an email confirming a credit. However, they don’t offer to resend it in that case. Additionally, don’t promise fast delivery if you can't deliver on that. The package was shipped after the expected arrival date... 8-12-2025. I understand credit is faster, but don’t offer to resend the item. This has caused me a lot more hassle. I won't recommend ordering from this service.
"Delivery in 1-2 days"... A package arrived on time, but it only contained 1 out of 4 parts. "Partial order 2 of 2". Where is "Part 1 of 2"? No tracking for the other part, no communication regarding two shipments, and the order details link on the website is broken. The response from their support team: "It's sent directly by our supplier so we don’t have a tracking code; we can provide one 5 days post-shipping. Delays happen, but we 'hope'..." Essentially: "We don’t know but we have your money, so we don’t care". Further inquiries about whether the supplier actually sent it, or who the supplier is, went unanswered—met with silence. It seems they only engage with satisfied customers; those with issues are ignored. I believe the missing items will eventually arrive. However, their shipping claims are misleading and customer support is lacking, leaving customers in the dark. That deserves a deduction of 5 stars.
I faced an issue with my order, but the staff were incredibly helpful. Every team member I interacted with was courteous and supportive. I will purchase my auto products from this service moving forward. It’s refreshing to see such great customer care these days.
I ordered a catalytic converter with a 2-year warranty in 2024. The part passed inspection last year. In 2025, I tried to have it inspected again, but it failed. I had proof of the failure from the repair shop. I was forced to buy a new part to pass inspection. I contacted the service for a return under warranty, which went smoothly until pickup on August 22, 2025. Since then, there has been almost no communication. I've emailed multiple times and had my spouse call several times, yet I still haven't received my refund. Customer service representatives claim their colleagues are providing false information. My warranty return has 4 unanswered messages (September 1, 10, 29, and October 9)... this is ridiculous. I just want my money back for the failed part that was returned over 2 months ago. We reached out again, and the representative said they have all my information to process the refund, but two days later, still no refund. Why is this not resolved? Just refund me already!
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Winparts is dé online auto onderdelen specialist van Europa. Met ons ruime assortiment doen wij er alles aan om zoveel mogelijk mensen met hun voertuig in beweging te houden. Dagelijks houden wij ons bezig met het uitbreiden van ons assortiment zodat we nog meer kunnen bieden aan de klant.
Doordat we vrijwel alle werkzaamheden in house uitvoeren, kunnen wij een snelle levering garanderen. Daarnaast hebben wij een deskundige helpdesk die u graag helpt met al uw vragen.
Bij Winparts geloven we dat kwaliteit en toegankelijkheid hand in hand kunnen gaan. Daarom zetten wij ons in voor betrouwbare auto onderdelen voor een betaalbare prijs. Naast originele auto-onderdelen bieden wij ook zogeheten aftermarket-onderdelen, equiparts en producten van ons eigen huismerk, Winparts GO!.
Ontdek zelf het gemak van hoogwaardige auto onderdelen voor een betaalbare prijs bij Winparts! See more
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