Review Time
I attempted to cancel my service by returning the hardware to a store. I was assured that everything was finalized after the drop-off and signing the contract. However, I later received a bill for the next month. When I contacted the support team with my concerns, they stated it was part of the cancellation process and sent it to collections. This experience has left me quite frustrated with the industry.
I attempted to end my service by returning the equipment to a local store. I was assured that after dropping it off and completing the paperwork, my account would be closed. However, I received a bill for the following month 30 days later. When I contacted the support team to address this issue, they said it was part of the cancellation process and forwarded it to collections. Experiences like this leave me frustrated with the industry.
I'm very unhappy with the service. They are unhelpful and unreasonable, feeling more like thieves. I've made multiple payments in a short span without clear justification. They promised an upgrade that never materialized, and I'm struggling to maintain my internet connection due to their misleading offers. My attempts to resolve these issues were met with denial, leading to a very negative experience. I'm eager to move on from them.
As a long-time customer, I've faced frequent internet outages late at night. The situation worsened significantly during a specific period when the service failed for four consecutive nights. The modem provided is ineffective, as I've replaced it twice with no improvement. The infrastructure appears outdated and poorly maintained. I've decided to terminate my service due to this ongoing unreliability.
The service is frustrating, as they advertise deals that aren't genuine. They fail to inform customers about assistance programs that could lower costs significantly. Internet pricing should not exceed reasonable amounts, yet they push bundles that aren't true savings. I encourage anyone eligible for assistance to apply for the internet program to avoid being overcharged.
A one-star rating is generous for the service. The retention team lacks knowledge and professionalism. My cancellation attempt was met with false claims and denial of past outages. The quality of customer service is alarmingly low, and I'm relieved to have alternatives now.
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Charter Communications, Inc. is an American telecommunications company that offers its services to consumers and businesses under the branding of Spectrum.
