Review Time
Chatwins Great Sutton Ellesmere Port
4 staff standing talking in the back, no customers waiting, I’m the only person in the shop, I want a meat and potato pie and a cake, still nobody coming, so I lean on the counter, at this moment a staff member tells me not to lean on the counter, I say is anybody serving, she says don’t lean on the counter, I say I’m tired of waiting for someone to serve me so I’m leaning on the counter, first time bad experience, normally everything great, maybe the manager could look into this
Chatwins Great Sutton Ellesmere Port4 staff standing talking in the back, no customers waiting, I’m the only person in the shop, I want a meat and potato pie and a cake, still nobody coming, so I lean on the counter, at this moment a staff member tells me not to lean on the counter, I say is anybody serving, she says don’t lean on the counter, I say I’m tired of waiting for someone to serve me so I’m leaning on the counter, first time bad experience, normally everything great, maybe the manager could look into this
Bought two steak pies a latte and a hot chocolate to eat inHot chocolate was barely warm. Latte was just OK.As soon as we cut into the pies instead of a nice rich filling which you expect with a steak pie.it was rather insipid looking. We should have sent them back. Three hours later both of us are regretting our visit. Reflux and not a nice stomach. Cost £17Craft bakers??? Never again
I've just visited Chatwins in Alsager and as usual, the foods ok but the service is appalling. They operate a two serve counter, one side for eating in and one side for takeaway. The trouble is there was only one person serving on the takeaway side. The lady in front of me was faffing so she had taken up the server so I was left to wait, first one person came in then another until there were 5 people waiting to be served, then one of the people milling about being "busy" noticed the queue and instead of apologising for the wait just shouted out "NEXT" at the top of her voice.I got served with no pleasantries or please and thankyou. They wonder why they get 2.9 score, I was going to give them a 2 star rating but the cakes were nice, the "hot" food wasn't!!!!
Just stopped at Chatwins Sandymoor and bought a meat and potato pie £2.90!It was disgusting the pastry was rock hard and the filling was literally a spoon full unfortunately I had to put it in the bin never heard of them before but they are crap no wonder Greggs do so well with this kind of overpriced rubbish around.
Visited the Prescot shop for a carvery bun as friends had said how lovely it was. Placed the order and was told to take a seat and they would bring it over. I was the only customer in the shop but it still took about 10 mins for the girl to bring it over. I got hot pork and stuffing with onion on a white barm. It should have been delicious but it wasnt, the pork was full of fat and un eatable. I told the girl and all she said was "ahh sorry about that". I paid over £8 for something I wouldnt even give to the dog. Poor customer service. My first visit and I will never go back,
I visited Chatwins Sandbach on Monday 2 December and ordered a turkey sandwich on a seeded roll with cranberry, it was very nice but at just under £9, I felt totally ripped off. No stuffing, no extra trimmings. Just turkey and cranberry sauce. I felt everything was overpriced. It was my first visit there and I came away feeling totally let down.
Just purchased a so called Cheese and onion ( more like potato and onion) pasty from this shop in Crewe near George IV playing field. It was cold and I was told they would need to put it in an oven/microwave contraption if I wanted it warm. I asked why not under an hotplate to keep it warm as you do in other shops. I was told that you are phasing hotplates out for this other method of warming in all you outlets. Absolutely stupid idea. 1: it come out all soggy as does any pie or pasty when cooked in a Microwave( although this is not strictly a microwave if turns out the same soggy tasteless mess). 2: It also means the customer is waiting longer and that your member of staff is engaged in a pointless exercise when they could be serving customers instead of re-heating products that turn out disgusting in flavour and texture. Your products have slowly and sneakily crept up in price over the years whilst the product (filling in this case a Cheese and onion filling) has deteriorated in quality. How much percentage of cheese do you legally have to include to call it a cheese and onion pasty? More like a Potato and onion and cheese essence pasty would be a more honest title. Clive.
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