Review Time
Ja, you have lost a customer. Reason is simple. On your itinerary screen the crucial fact that online check in happens ON THE AIRLINE'S WEBSITE is missing. This cost me two hours today because it took my interpreter and I (as I am Deaf) could not get me checked in..the flight booking number was shown but was only ALPHABET, not numerics, and the call center agents continued to try to route our inquiry back and forth between CheapoAir & Wow. No one was willing to give me the crucial information that WOW's server was down so online check in was not even possible. I am fed up. I will go straight to the airline to buy instead. Zero help from you folks. -- Antonia Lindsey, former customerREGARDING YOUR REPLY, you are looking a the second booking. The first, of which I speak, was a flight from Amsterdam to Reykjavik, then on to SFO. Your condescending tone is further evidence of why I will no longer be using your services. Again...your error, and attitude has earned this. I booked through your company both times. Might want to assume the customer has a legitimate concern instead of turning things back on them. Or don"t. Play rhe numbers game disregarding the customer. Your business. It no longer concerns me because I am no longer your customer.But about the point 'we see no evidence that you called'...go back up to my comments...I am DEAF. NO I CANNOT CALL FROM MY PHONE. CALLS CAME FROM MY COLLEAGUE, A DUTCH SUGN LANGUAGE INTERPRETER, because I cannot hear to interact via phone. So calls & numbers reagarding this situation were made on HER PHONE because she had to sign the information from your agent to me. I realize you are unaccustomed to how to include the Deaf among your customers. Yet we are here & do lots, LOTS of travelling so perhaps some better consultation on procedures that include us is in order. I am one of many international Deaf who work in a prifessiinal capacity worldwide. I know what companies I use & why and for what. I will no longer use yours. Because of the patronizing & unhelpful responses you show.
Couldn't get through with payment...was stock and timed out. This happened several times. Why can't I use your app ...or give me a new. That app worked good for me. That website is not working good. I'm a multi traveler going Europa ,US and Caribbean
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