chelsea-boutique.co.uk

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1 Based on 61 reviews

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61 Reviews

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Lucy Wilkinson
This is not a UK based company

Please be aware that this is not a UK based company as claimed. Returns are to China which is very expensive.

1
Date of experience: Jan 30, 2026
Rachel B
Awful quality

Awful quality. Awful customer service.Would give zero stars if that was an option

1
Date of experience: Jan 30, 2026
Frances Findon
Don’t waste your time and money

Don’t waste your money. Product quality is not the worst but customer service is. Sent the wrong size then I had to pay to have correct size sent. Other item (jumpsuit) would only fit a 6 foot tall person, again refused to exchange or refund as this was not their fault. I absolutely do not recommend and will never use again. Oh and delivery time takes weeks

1
Date of experience: Jan 29, 2026
Mrs Deborah Whitaker
Absolutely terrible the trouser legs…

Absolutely terrible the trouser legs were different lengths i asked for a refund they processed to send another out without asking me i told them I don't want it i am still arguing with them to no avail they are absolutely disgraceful

1
Date of experience: Jan 28, 2026
Mark Jarvis
Would give 0 if this was possible

Would give 0 if this was possible. They make themselves appear as though they’re a uk based company, when in fact they are NOT. This is a Chinese company. Their returns policy is hidden in sub menus and not easy to find, and when my wife’s boots didn’t fit, they told me I would have to pay for delivery back to China for a full refund. This is not in line with UK Consumer Rights. Tried to charge it back but they’ve fought against Nationwide and now I’m stuck with a pair of boots that don’t fit. Avoid at all cost!!!

1
Date of experience: Jan 26, 2026
lyndsey shelley
DO NOT BUY from this company not uk…

DO NOT BUY from this company not uk based what I order is not what came is not what you get cheap an nasty I ordered co-orders set top bottoms for a nice travel set wow what came was thin cheap nasty 🤮 never again do not buy

1
Date of experience: Jan 20, 2026
carol Thomas
Awful company

Awful company, no idea how to send out correct sizes, can only get a refund if you return item to their main warehouse in Asia which costs more than the item is worth and that us after days of emails, DO NOT BUY FROM THEM

1
Date of experience: Jan 18, 2026
Jacquie Pearson
Wish I had seen reviews before I bought

Chelsea boutique must be the same as Alderley London. Cost £30.00 to return one item. Offered 10% back as a gesture.

1
Date of experience: Jan 17, 2026
Lisa Smith
They claim they are based in the UK…

They claim they are based in the UK they are not! I have tried to cancel my order, they have ignored me & sent it! I have raised a claim through PayPal. This is an absolute scam.

1
Date of experience: Jan 16, 2026
CHRISTINE
Do not order from this site

Do not order from this site. The quality of my garment was cheap and shabby. The trousers were far far too long. I reported them to PayPal, and they are doing an investigation. It is not worth the hassle.

1
Date of experience: Jan 10, 2026

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