Review Time
The representative provided exceptional help in achieving the right fit for my CPAP mask. She dedicated time and focused on the specifics. I'm just on my fourth night using the equipment, but everything is going smoothly, and I'm feeling quite comfortable thanks to her and the support team.
The representative provided outstanding support in ensuring the correct fit for my CPAP mask. She dedicated time and focused on the specifics. I'm only on my fourth night with the equipment, but everything is progressing smoothly, and I'm feeling quite comfortable, thanks to her and the team.
I had an issue where something was delivered to a representative, but payment was never received. Despite my attempts to reach out, I haven't received any responses. The amount involved isn't significant enough for police action, but it's frustrating.
The representative did an excellent job showing me the chair. Her efforts were the reason for my return. However, I tried to reach her multiple times today but was put on hold for long periods without success. She managed the paperwork well and even arranged for me to speak with the manager about the phone system. Without her, I might not have returned.
I attempted to check on the status of my CPAP order placed on October 13. After waiting for 20 minutes to speak with a representative, I was put on hold until the call dropped. I spent over an hour trying to get an answer, only to be told it was still pending with the insurance. I've left multiple messages for a specific representative but have received no callbacks. Their phone system is very frustrating.
As a Type 1 diabetic, I contacted the service to set up my CGM supplies. Initially, they attempted to charge me two deductibles. After some back and forth, they agreed to bill my primary insurance only but then provided incorrect co-pay amounts. After multiple calls and running out of time, I paid out of pocket to receive my supplies. Upon checking with my insurance, I found that none of the charges were correct, and now I'm trying to recover the money I shouldn't have paid.
The customer service representatives were very disrespectful, and when I asked to speak to a supervisor, I was connected to someone who never responded. This has been the worst experience I've ever had, and they even withdrew money from my account without my permission.
I've been contacted multiple times over the past two months for payment, despite providing proof of payment each time. After my wife contacted their corporate office, they acknowledged our payment was made, yet I still received another call demanding payment. This level of harassment is unacceptable, and I've reported them to the fraud department and the Better Business Bureau. I will continue to fight for my rights.
My husband's doctor placed an order for oxygen, but the representative was rude and unhelpful. After being told it would be delivered by a certain time, we received no update. We've tried contacting the service but have had no luck. It's been two days without oxygen, and the situation is critical.
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Hart Medical Equipment is a leading supplier and distributor of home medical supplies and equipment.
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