Review Time
After three months enjoying a gold ring purchased from Gemporia one of the stones fell out. These tings happen, I am not critisizing! I contacted them, and they are taking it back for free replacement of the stone, reimbursing postage. Excellent service, absolutely no quibble, polite and quick response. As ever, Gemporia rules!
Great customer service helpful with order ordered one of each ring boxes rose one each colour turn of there item of u jewellery u can put ring earrings pendant necklace inside noone know its there till press it over
The products are of outstanding quality, and the service prioritizes the customer above all else. Any issues that arise are promptly addressed to ensure customer satisfaction. The team is dedicated to providing the best offerings in jewelry, health equipment, vitamins, and food. Presenters provide detailed introductions to help customers understand the products better. A truly great company!
I bought a friendship candle as a gift and opened it to check before wrapping. Unfortunately, part of the lid was discolored from being packed in the box. I reached out to the support team with pictures of the issue, but they claimed they couldn't see any damage in the photos. They offered a return, but with it being December 23rd, there’s no time for a replacement. I'm very disappointed that my complaint was brushed off. I won’t be using this service again. Unhappy customer.
I am extremely disappointed after experiencing four consecutive orders that were not delivered on the scheduled day as arranged by the carrier. For the last order, I opted for premium delivery, expecting a reliable service. Instead, I received standard delivery and had to wait all day again, only for the package to arrive three days late without any status update. I sought a refund for the £7 postage, which I believed was reasonable, but the response was an offer of just £2 since it was deemed delivered within the standard timeframe. This was particularly frustrating as the item I ordered was quite expensive, costing £249.99, and I wanted to ensure it arrived on time. The total for these four orders exceeded £1000. After waiting six days for four parcels, plus additional delays, during a busy time of year, I found myself sending multiple messages about the status of these costly items. Customer service acknowledged the issues with the carrier but still chose to use standard delivery for my latest order, followed by an insulting refund offer. This experience has led me to decide that I will no longer order from this company and am considering returning the items, one of which was a birthday gift for my daughter, forcing me to purchase a replacement. I cannot trust this service anymore, hence my one-star rating, which reflects my first experience of such poor service after many years as a customer.
The service is consistently outstanding. I just ordered four more items—two rings and two bracelets—as Christmas gifts. They arrived promptly, beautifully packaged, and are stunning pieces that match the description perfectly. The value is incredible; it’s almost unbelievable! Why choose imitation when genuine items are available at such a low price?
The ring arrived with a stone missing. I wonder why the person packing it didn’t check before sending it? I noticed it immediately upon unpacking. I was advised to return it for a refund or repair, but I had to pay for return shipping. Now I'm waiting for my refund and to hear if the ring can be fixed.
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