Review Time
One of the worst companies you will ever deal with. Primarily the owner, they sell cheap ok quality parts which is good, and get away with "no sales tax because we ship from Canada" although they label themselves as a Washington and California themed company. I foresee tax and business fraud in their future, pray you never need to deal with customer service or the spiteful spineless owner.
Ordered a transmission solid mount with 2 holes on each side. One set of holes to mount to car and one set to mount engine cage. So cip1 sent me a solid mount with 1 hole on each side. Called them the same day I got it. And sent pictures. Had to wait a week for them to tell me the other 2 holes don't matter, which for my application the 2 holes do matter. They then proceed to tell me to sell it on the samba. All I wanted was my money back but they won't give it back then they wanted to charge me 20% restocking fee plus the return shipping, This is the company's mistake and I shouldn't have to pay a restocking fee or return shipping. They will not send me a prepaid shipping label, instead they told me cut it up or run over with my car to destroy it. I just wanted to ship it back to them on their dime because they made the mistake why should I pay the price for their mistake. Their customer service is crap. Will never buy anything from them again. Called my credit union to see if they can dispute the charges
I am not one to give a negative review. But this was by far warranted. A few months ago I ordered a AA pistons set. When my engine builder opened up the jugs, one of the rings was broken right off the bat. I contacted the service department at cip1. They wanted to file a warranty claim. I thought that was a little strange rather than just sending me out another set of rings but okay. Then a few days later we were messing with the pistons again when we noticed one of the wrist pins were so tight you had to use a hammer to push it through. At this point I was not happy with the quality and just wanted to return them. I sent both video of the wrist pin and a picture of the broken ring. It took multiple phone calls over a week or two to finally be able to get them to send me a shipping label. 3 weeks weeks after returning them I still had not received the refund So I contacted them. That's when they told me that they had to fulfill the warranty claim on the parts to be able to give me a refund... Nowhere else would this be expected. Then once the parts came in they told me now that that it was a second broken ring in it there was nothing wrong with the wrist pin. With that, they acted like they were doing me a huge favor by doing this and that " they normally don't send a return label" and that " they were going to give me the benefit of the doubt" that I didn't break a second ring. Gary, the parts manager was going on how he could send me a video of nothing wrong with the wrist pin and to send me a picture of a second ring broken. At this point, I'm really doubtful that they're even the same set of jugs and pistons that they're looking at but whatever. Because wrist pins don't magically start going through and there was distinctly just one broken ring when we packaged them up.They told me that they had to wait till they got a new ring in stock to be able to give me a refund. I have never heard of such a thing in my life but okay whatever as long as I will get my refund. I tried working with them and waiting for this. They said they expect a refund within the next two weeks. Another 3 weeks go by and still no refund and I reached out yet again about this and to expect a refund within the next day or two. This is also when I said to Gary the parts manager that after all this I'm not going to be doing business with them because this process has been ridiculous . He then said " Good because you've been a hassle". Within 48 hours I still had not received a refund so at this point are you given them more chances than anybody said I should. All of my friends have been saying that the dispute the charge from weeks but I wanted to see CIP1 do the right thing but at this point I gave up.So I reached out to PayPal to dispute it. (At this point they had both my money and the product back for almost 2 months) About 5 days later I received from PayPal that cip1 was willing to give me back 237.48 of the 250 for the jugs and pistons, which at this point I was just glad to get most of it back.My point is this. I wanted to make CIP1 to make it right but I had the force their hand by reaching out the PayPal before I got the money back.This is beyond poor customer service. No other company would make you wait to deal with the warranty of a product that they are selling through the manufacturer to be able to issue a refund.
I have been able to get ahold of technician every time I’ve needed him. Took me through different carburetor scenarios for my application. Different VW we online stores for different parts. After owning Aircooled VWs long enough, you know who to call for each project. Love CIP1, I’ve never had the issue the previous gentleman had. Joe, Dayton, Ohio
Customer service, generally, is ok - until you have a problem... then they can be rude and belligerent. When you complain about poor service, management’s solution is to ignore the issue, deflect and finally blame the customer. Beware of promises made in ads... ‘free shipping’ isn’t necessarily free (read fine print)... and 4 to 5 days shipping can be a week or longer before it finally leaves the warehouse... and known carrier problems (which they fail to disclose at time of purchase) can delay delivery much longer. 50/50 chance items show up as promised.. which they acknowledge only after delays and you call to inquire about your stuff. Be prepared to pay extra for ‘free’ delivery... if you want to avoid delivery problems... Management’s business philosophy is simple - ‘mind over matter’... they don’t mind ignoring your complaint because you don’t matter. That was my experience... your mileage may vary...
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