Review Time
I recently purchased a pair of athletic shoes as a Christmas gift, but they didn't fit. After returning them, I found out that I could only receive store credit after qualifying for the return. Living in Pennsylvania and sending the shoes back to California cost me $50. The total cost for the shoes and socks was $120. It's frustrating! The shoes were never worn, so why would I want to risk buying more items that might not fit? It's impossible to know the right size for a gift without understanding how the product is made. This has been the worst customer service experience I've ever had with an online purchase. The shoes were $100, and it cost me $50 to return them. Ridiculous! I couldn't even get a number to speak with someone. The socks didn't fit either; the men's large was tiny. How is a customer supposed to know that? I've never had to read a company's policy and deal with an issue like this before. I’m still trying to reach someone, but I will NEVER recommend this company to anyone. Avoid this high-end brand to prevent getting burned!
I recently bought a pair of athletic shoes as a Christmas gift, but they didn’t fit. The return process is frustrating; I had to send them back at my own expense, costing me $50. The total for the shoes and socks was $120, which feels unreasonable. The shoes were unworn, so I’m hesitant to buy more items that might not fit. It’s impossible to know the right size for a gift without understanding the product’s construction. This has been the worst online shopping experience I've had regarding customer service. I spent $50 to return shoes that cost $100. I can’t even contact anyone directly for help. The socks didn’t fit either, and it’s ridiculous that I had to read the policy to deal with this. I’m determined to reach someone but will never recommend this company to anyone. Be cautious with this high-end brand!
The shoes I received were fine, but I find them overpriced. I disliked the laces; they are too thick to secure properly, causing them to come undone during physical activities. After seven months, they’re starting to rub against my ankles, indicating wear. I wouldn’t choose to buy from them again.
The shoes are excellent, and I own several pairs. However, they often lack adequate stock for popular sizes and styles. They claim new stock is coming soon, but weeks go by without any updates. It’s frustrating that they can’t maintain inventory for what could be fantastic shoes.
I ordered shoes, but one was defective, not glued properly and came apart while walking. It took five days for customer service to provide return instructions, and I had to pay $22 to return the defective shoes. No exchange was offered, so I’d have to pay shipping again for a new pair. That’s $37 in total for shipping to possibly receive another defective pair.
I ordered three pairs of shoes for delivery in Greece, but the shipping service they use has terrible reviews. They claim they couldn’t reach me and returned the package. I’ve been emailing for months, but they insist I contact the shipping service, which seems to have lost my package. I haven’t received a refund and lost about $400.
I was excited to try their shoes but faced issues with fit. The return policy is complicated, requiring an email with questions and a photo of the return. After clarifying my refund amount, I was informed I would receive store credit instead of cash back. I expected to get my full payment back and would have kept the shoes if I'd known. Now, I’m unwilling to try a different size or model. The customer service was terrible, and I wouldn’t recommend this company.
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