Review Time
David Hanrahan was super helpful on the call today. talked me through the next steps, helped me with a few issues and was really pleasant to talk to! I felt he went above and beyond to give me the best customer experiance, which is something i have really felt postivie about with clear business the whole time i have been with them.
Rachel Hollywood - What a breath of fresh air!
Efficient, Polite, Professional and carrying.
If only every business conversation was so pleasant.
10* Stars for Rachel!
Only if I could give 0 star, they lie from the start to end don’t fall in their trap, make a complain to Ofcom to investigate this company 0300 123 3333
Ombudsman Services 0330 440 1614
I would give zero stars.
I’m still getting billed a year after ive left the property and have letters saying I don’t use them but continue to get told I owe them money and they sent it to 2x debt company’s ruining my credit score.
Worst company I’ve ever dealt with.
Avoid at all costs.
16/02/2026 email demanding payment which is escalating in cost after being absolved of all responsibility of this account.
30299782 account closed and email sent from Ryan Boyle acknowledging this 14/01/2026.
This company shared my data to a third party continually called me asking for access to a dangerous building believing I was a council representative. Be warned this company is disingenuous and unprofessional . This has been going on for over a year my previous review below highlights the level of harassment I have received and the continual pressure I am under. All because no one cares to update the system .
Unfortunately, there is no choice for zero star or minus star. For the past seven months that we’re dealing with them, renew contract. It was £35. One months later, we got two different bill for the same account. One was £45. The next one was £403 I rang 20 times in the past seven months to sort this out for me when you ring someone will answer. They’ll talk to you for 40 minutes and they will say right. I’m gonna pass you to somebody that they can help you then you speak to that person for 40 minutes. They will pass you to somebody else you stay on the phone for four hours. They’ll put you on hold and you will never hear them again. Very poor service. No one there can help you. I am asking them how come I have two different bill for the same contract they have got no answer for that all they say we will sort out by next bill. Please stay away from Claire. Business is one of the poorest service I have ever seen in My 20 years experience. Please stay away from Claire business.😞
I have had the most appalling experience with this company. I simply wanted to cancel my account and move to another provider. It took 6 months for the account to be cancelled from the initial call (where I was moved from department to department on the call). My new provider also struggled to make contact. "I want to cancel my account. I want my business number to be transferred to my new provider." That was it. That was the simple request - that took 6 months to resolve and that wasted hours of time to get through/speak to people. It's a long time since I have been so appalled by customer service.
Joley was very helpful in sorting out our new contract in readiness to change our phone line to digital. She was very friendly, professional and took the time to explain in detail the process required. She also mentioned other money saving services, without being over pushy, for our consideration at a later date.
Lisa bate..
“I had a great experience with Lisa Bate when she called regarding my new contract, broadband and telephone line. She was extremely helpful, professional and friendly throughout the whole conversation. Lisa explained everything clearly, made sure I understood all my options, and helped me get the best deal for my needs. She was patient, knowledgeable and made the whole process very easy and stress-free. Excellent customer service — thank you, Lisa bate.
Claim your business profile now and gain access to all features and respond to customer reviews.
We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy, electricity, gas, water, broadband, mobile, voice, payment services and insurance through Simply Business. Multi-service delivery for small businesses, all in one place. Simple. Giving you more time to run your business.
We're already making life simple for many small businesses. So, get all the essential services you need, and none of the hassle you don’t.
See more
