Review Time
I wouldn't even give this service one star! Unfortunately, I had to in order to leave a review. I returned a dress back in October 2025, and I am still waiting for my refund. All I receive are automated emails stating they have a high volume of inquiries and will respond as soon as possible. This is the third email I've sent, and I keep getting the same response. It's unacceptable that they don't communicate properly with their customers. I won't be making another purchase from this seller! Am I ever going to get my refund? I'm feeling doubtful!
It's frustrating that I have to OPT OUT of delivery protection for £10:45, in addition to paying a delivery charge. Who decides this for the customers?! It feels like a scheme to extract money from unsuspecting buyers. I wish I had read the reviews beforehand, as I'm now anxious about returning the items if the refund process is this slow. Maybe I should contact my credit card provider? I would give zero stars if possible.
I wouldn't even rate this service with one star! Unfortunately, I had to in order to post a review. I returned a dress in October 2025 and I'm still waiting for my refund. Automated emails keep informing me of a high volume of inquiries and promising a response soon. This is my third email, and I keep receiving the same generic reply. It's unacceptable that they fail to properly address customer concerns. I won't order again! Will I ever see my refund? I'm starting to doubt it!
I ordered several dresses to try on for my daughter's wedding, but none suited me and the quality didn't meet my expectations for the price. Now, I'm struggling to return them. Customer support is only available via Messenger or WhatsApp, and responses take ages. I have two returns pending, and they're saying they can't cancel one. I'm hesitant to return the items because then I would be left without money or items, and there's no one to assist me. If I could give zero stars, I would; I won't shop here again.
I returned an order two months ago, and my refund is still pending. The responses from the chatbot and customer service representatives have been painfully slow, with replies coming every few days. I find myself having to repeat my concerns.
If I could leave no stars, I would. I placed a large order worth hundreds, which was slow to dispatch and then deemed 'damaged beyond repair' by the courier. I emailed the evidence of the damage and received no response after two weeks. The text message responses have been sporadic, and the portal for my refund request doesn't recognize my order number. I'm genuinely worried I've lost over £700 in this process. It's been an incredibly frustrating ordeal that remains unresolved.
I ordered items and the selection was decent, although the sale mostly had clothes in sizes that didn't fit me. The items appear to be good quality and the discount was reasonable. However, I still haven't received my parcel. I placed my order on December 28, and after 7 working days, I'm still waiting.
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